Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kate
Posted
Yasmani was extremely helpful! He made the return process so easy!
Response from LensDirect.com· Aug 5, 2026
Hello Kate! We're delighted to hear that Yasmani was extremely helpful and made the return process easy for you. We'll be sure to share your kind words with Yasmani. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Robert
Posted
I received personal attention from Kissel Henry. I was guided through the PD measurement process. My issue was resolved quickly and professionally!
Response from LensDirect.com· Aug 5, 2026
Hello Robert! We're delighted to hear that Kissel Henry provided you with such attentive and professional support throughout the PD measurement process. It's wonderful to know your issue was resolved quickly and that Kissel was able to guide you every step of the way. We'll be sure to share your kind words with Kissel. We truly appreciate your feedback and look forward to assisting you again in the future!
Richard K.
Posted
Answered all questions and very polite
Response from LensDirect.com· Aug 5, 2026
Hello Richard! We're pleased to hear that all of your questions were answered and that you received polite and helpful service. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Sabrina
Posted
They charged my credit card $1000 without my permission and the best customer service could do is to make me return the products i did not order to get the credit card transaction reversed.
Response from LensDirect.com· Aug 5, 2026
Hello Sabrina! We sincerely apologize for the frustration and inconvenience this caused. We understand how upsetting it is to be charged for products you didn't order, and we're sorry your experience with our customer service fell short of your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our service.
Mark
Posted
Sherine was professional & courteous. Excellent representative of her company. Well done!
Response from LensDirect.com· Aug 5, 2026
Hello Mark! We're delighted to hear that Sherine provided professional and courteous service and represented our company so well. We'll be sure to share your kind words with her. We truly appreciate your feedback and are grateful for your support!
Carl Z.
Posted
CHELA she is a good agent
Response from LensDirect.com· Aug 5, 2026
Hello Carl! We're happy to hear that Chela provided you with a positive experience. We'll be sure to share your kind feedback with her. We appreciate your support and look forward to assisting you again in the future!
Double G.
Posted
It took a while to get a human but Lexie handled the situation in no time !
Response from LensDirect.com· Aug 5, 2026
Hello Double G! We're glad to hear that Lexie was able to step in and resolve your situation quickly and efficiently. We appreciate your patience and are happy that you received the support you needed. We'll be sure to share your kind feedback with Lexie, and we look forward to assisting you again in the future!
MSB
Posted
My representative, Francine, was an absolute pleasure to communicate with. She located my order and assisted with the collection of information needed to validate my prescription in minutes. This is my 1st interaction with customer service and 2nd transaction with the company. I am extremely pleased with their business model and professional staffing selection.
Response from LensDirect.com· Aug 5, 2026
Hello MSB! We're thrilled to hear that Francine provided such a pleasant and efficient experience. It's great to know she was able to quickly locate your order and assist with the information needed to validate your prescription. We truly appreciate your continued trust and are delighted that your experiences with our company have been positive. We'll be sure to share your kind words with Francine and our team. We look forward to assisting you again in the future!
