Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Shari L.
Posted
Quick and friendly.
Response from LensDirect.com· Aug 5, 2026
Hello Shari! We're delighted to hear you had a quick and friendly experience with our team. We appreciate your feedback and are glad we could help. We look forward to assisting you again in the future!
Ronald W.
Posted
Amazing customer service that was prompt, professional and super efficient!
Response from LensDirect.com· Aug 5, 2026
Hello Ronald! We're thrilled to hear that you received prompt, professional, and efficient customer service. Providing a great experience is always our goal, and your kind feedback means a lot to our team. We truly appreciate your support and look forward to assisting you again in the future!
Jorge R.
Posted
Dion is the best. He helped me out twice back to back and never made it feel like a hassle. He even followed up to make sure I was helped out properly. Thanks Dion. -Jorge R
Response from LensDirect.com· Aug 5, 2026
Hello Jorge! Thank you so much for your wonderful review, Jorge! We're delighted to hear that Dion provided such exceptional support and made the process easy for you. It's great to know he went the extra mile by following up to ensure everything was taken care of properly. We'll be sure to share your kind words with Dion—they'll mean a lot to him. We truly appreciate your feedback and look forward to assisting you again whenever you need us!
David Y.
Posted
SHERINE took care of my problem!
Response from LensDirect.com· Aug 5, 2026
Hello David! We're so pleased to hear that Sherine was able to take care of your problem and provide the support you needed. We'll be sure to share your kind feedback with her. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Mia B.
Posted
Darcel was extremely helpful and patient. All of my questions and concerns were answered thoroughly. Thank you!!!
Response from LensDirect.com· Aug 5, 2026
Hello Mia! We're delighted to hear that Darcel was so helpful and patient, and that all of your questions and concerns were answered thoroughly. We'll be sure to share your kind words with Darcel they'll be thrilled to know they made a positive difference. We truly appreciate your feedback and look forward to assisting you again in the future!
Rich K.
Posted
Demario was courteous, understanding and professional regarding my position and request.
Response from LensDirect.com· Aug 5, 2026
Hello Rich! We're pleased to hear that Demario was courteous, understanding, and professional while assisting you. Providing thoughtful and respectful support is important to us, and we're glad he was able to help with your request. We'll be sure to share your feedback with Demario. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
Merrell W.
Posted
Excellent experience with LensDirect. Had to get a new prescription from my Eye Doc after my first one was not quite right. I had to pay a remake fee as expected, but Darcel was great in getting everything taken care of for me. Thanks Darcel!
Response from LensDirect.com· Aug 5, 2026
Hello Merrell! We're so glad to hear that you had an excellent experience with LensDirect and that Darcel was able to assist you throughout the process. We understand that prescription changes can require extra steps, and we're happy to hear Darcel made everything easier and took great care of your request. We'll be sure to share your kind words with Darcel. Thank you for your support, and we look forward to assisting you again in the future!
Andrea W.
Posted
Easy process
Response from LensDirect.com· Aug 5, 2026
Hello Andrea! We're glad to hear you had an easy and smooth experience. We appreciate your feedback and look forward to assisting you again in the future!
