Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Doug D.
Posted
Warren was very helpful and was able to resolve the problem quickly, thanks.
Response from LensDirect.com· Jun 2, 2023
Hello Doug, We’re so grateful that you took the time out of your day to share your review with us, Mr. DeMeritt We’ll make sure that your customer representative Warren receives your kind feedback. It will make their day! Regards, LensDirect Customer Happiness
Ruby N.
Posted
The knowledge BIBI had of my issue. The time she took to explain each answer given.
Response from LensDirect.com· Jun 2, 2023
Hi Ruby, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Sincerely, LensDirect Customer Happiness
The Child Support H.
Posted
Kayla helped me today and provided great service. Thank you!!
Response from LensDirect.com· Jun 2, 2023
To The Child Support Hustle, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
Bryan in F.
Posted
The company received my lens replacement on May 23rd. However, they sent me an email saying that they did not receive my lenses on May 26th and that they were waiting to receive them so they could begin work. If they would have checked the USPS tracking number they would have seen that the lenses were signed for on the 23rd. It was a little disturbing thinking that my lenses had been lost somehow. When I called to inform them that the lenses were signed for the customer service person stated that they could see that but they had not yet been entered into their system to start work. I am disappointed to think that they don't begin receiving my order in their system until they get around to it. I am in urgent need of getting my glasses back in a timely manner as they stated. They said 10 business days but when I call to find out what's going on they now say it will take 10 to 12 business days before they leave their facility. In addition, I asked if they would honor the Memorial Day discount code they advertised for 40% off. The Customer Service agent said no they would not because I already placed the order. They hadn't even begun to receive in my order and send me a concerning email about my lenses not being received yet won't honor the new better discount that is still valid until June 5th? Most companies would adjust the discount for good customer service.
Response from LensDirect.com· Jun 2, 2023
Hello Bryan, I'm sorry to hear that you were not happy with your experience with our company. I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Thanks, Lens Direct Customer Happiness
Ted M.
Posted
Wonderful and excellent customer service! Very happy experience.
Response from LensDirect.com· Jun 2, 2023
Dear Ted, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Best Regards, LensDirect Customer Happiness
clemens F.
Posted
Kayla was very helpful through out the process new lenses are great. Thank you Clemens
Response from LensDirect.com· Jun 2, 2023
Hi Clemens, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
Robert
Posted
Always great customer service, very polite and very caring!!
Response from LensDirect.com· Jun 2, 2023
Hi Robert, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Gary
Posted
Selwyn was very patient and tried everything until he was successful. Thanks
Response from LensDirect.com· Jun 2, 2023
Hi Gary, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
