Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Dan
Posted
Great service in changing my order...it was handled very smoothly
Response from LensDirect.com· Jun 2, 2023
Dear Dan, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Service
Vasilios M.
Posted
Great service, and great pricing.
Response from LensDirect.com· Jun 2, 2023
Dear Vasillios, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
James M.
Posted
Charlena was great help! Got straight to the point. Thank you so much.
Response from LensDirect.com· Jun 2, 2023
Hello James, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Charlena receives the recognition they deserve. Thank you again, Mr. McGary, have a great day! Best, LensDirect Customer Service
CB
Posted
I spoke to Warren, he assisted me with all my concerns. My address was incorrect, concerns about my script and pd. I wanted to get all my questions answered and I was so happy to get a person who was patient and professional. Thanks so much… CBlackston
Response from LensDirect.com· Jun 2, 2023
Dear CB, Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! Sincerely, LensDirect Customer Service
Rhonda L.
Posted
Kurshel with customer service was great to work with. He fixed my problem and saved me money at the same time! Thank you.
Response from LensDirect.com· Jun 2, 2023
Hello Rhonda, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
Debbie R.
Posted
I worked with O’Neil to modify my order. He was very knowledgeable & helpful!
Response from LensDirect.com· Jun 2, 2023
Hi Debbie, It’s great to hear that you had a positive experience with O'Neil. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
Laura S.
Posted
I did a live chat with Charlena on questions I had since this was my first time ordering. She was thorough and very informative about my order.
Response from LensDirect.com· Jun 2, 2023
Hello Laura Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Charlena receives the recognition they deserve. Thank you again, Ms Simonsen have a great day! Best, LensDirect Customer Service
Bruce
Posted
Ellen was so friendly and quick to help me out. Excellent customer service. This is also my fifth pair of glasses and they are always quick and provide a great product!!
Response from LensDirect.com· Jun 2, 2023
Thank you for your kind words, Bruce. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! Regards, LensDirect Customer Happiness
