Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
headsweep
Posted
Sari was very knowledgeable as helpful!
Response from LensDirect.com· Nov 27, 2025
Hello! We’re so glad to hear that Sari was both knowledgeable and helpful during your experience. At LensDirect.com, we strive to provide exceptional support, and it’s wonderful to know Sari delivered.
Rusty
Posted
Chelsea was great and helped me 100%
Response from LensDirect.com· Nov 27, 2025
Hello Rusty! We’re thrilled to hear that Chelsea was great and helped you 100%. At LensDirect.com, we’re committed to providing outstanding support, and it’s fantastic to know Chelsea delivered that for you.
Sandi H.
Posted
Kissel was great at responding to my ordering issue!
Response from LensDirect.com· Nov 27, 2025
Hello Sandi! We’re so glad to hear that Kissel was great at responding to your ordering issue. At LensDirect.com, we work hard to ensure every customer receives quick, helpful support, and it’s wonderful to know Kissel delivered.
Erika
Posted
Lexie was awesome and helped me quickly. Much appreciated
Response from LensDirect.com· Nov 27, 2025
Hello Erika! We’re thrilled to hear that Lexie was awesome and able to help you quickly. At LensDirect.com, we’re dedicated to providing fast and friendly support, and it’s great to know Lexie delivered.
Nick M.
Posted
Enrique helped me with my order where I couldn’t find my information that I used to place the order. He was super helpful and quick to support. This man needs a raise!
Response from LensDirect.com· Nov 27, 2025
Hello Nick! Thank you for taking the time to share this wonderful feedback! We’re so glad to hear that Enrique was able to quickly assist you with your order and help track down the information you needed. At LensDirect.com, we’re proud to have team members like Enrique who go above and beyond for our customers and we agree, he’s truly exceptional!
Laura
Posted
Enrique was really helpful!
Response from LensDirect.com· Nov 27, 2025
Hello Laura! We’re delighted to hear that Enrique was really helpful. At LensDirect.com, we take pride in providing attentive and effective support, and it’s wonderful to know Enrique delivered.
Carmine M.
Posted
Sari help me 100% recommend
Response from LensDirect.com· Nov 27, 2025
Hello Carmine! Thank you so much for your kind recommendation! We’re thrilled to hear that Sari was able to help you 100%. At LensDirect.com, we strive to provide top-notch support, and it’s wonderful to know Sari delivered.
Melissa M.
Posted
easy and cheap
Response from LensDirect.com· Nov 26, 2025
Hello Melissa! Thank you so much for your review! We’re thrilled to hear that your experience was easy and affordable. At lensdirect.com, we work hard to provide convenience, value, and great service, and we’re glad it showed. We appreciate you choosing us!
