Excellent
11,626 reviews
LensDirect.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Carla “CJ” K.
Posted
Fast and accurate
Response from LensDirect.com· Apr 14, 2026
Hello Carla! e’re glad to hear you found our service fast and accurate. We appreciate your support and look forward to helping you again in the future!
Donna C.
Posted
Knowledgeable, pleasant
Response from LensDirect.com· Apr 14, 2026
Hello Donna! We’re happy to hear you found our team knowledgeable and pleasant. We appreciate your support and look forward to assisting you again!
Haloman
Posted
I accidently ordered the wrong frames and Mario was super helpful with helping me out with my mistake. Very smooth and easy interaction.
Response from LensDirect.com· Apr 14, 2026
Hello Haloman! We’re so glad Mario was able to help fix the mix-up and make the process smooth and easy for you. We’ll be sure to share your kind words with him he’ll really appreciate it!
Maria P.
Posted
Djanna was so patient in helping me with an order I placed. She resolved everything for me and I am excited to receive my new order of contacts!
Response from LensDirect.com· Apr 14, 2026
Hello Maria! We’re so glad to hear that Djanna was patient and helpful in getting everything sorted out for you. It’s great to know you’re excited about your new contacts we hope you love them!
Tiffany P.
Posted
It was quickly handled.
Response from LensDirect.com· Apr 14, 2026
Hello Tiffany! We’re glad to hear everything was handled quickly for you. We appreciate you taking the time to share your experience!
customer
Posted
Wrong prescription put into lenses then they broke the frames when correcting their errors…. It has been over a month since I placed my order and I’ve not gotten any refund or glasses yet.
Response from LensDirect.com· Apr 16, 2026
Hello Dankeith! I’m truly sorry this has been your experience. Waiting over a month, receiving the wrong prescription, and then having your frames damaged while trying to correct the issue is incredibly frustrating. I can understand how upsetting and disappointing this must feel, especially with something as important and valuable as your glasses. This is not the level of care or service you should expect, and I’m really sorry for the stress and inconvenience this has caused you.
Zing
Posted
She was just very kind and straight forward! Thanks to Kissel!!!
Response from LensDirect.com· Apr 17, 2026
Hello Zing! We’re glad to hear Kissel was kind and straightforward in assisting you. We’ll be sure to share your appreciation with her—she’ll be happy to know she made a positive impression!
Ian S.
Posted
It took a little longer than expected for my last purchase, which was my 5th. Lens replacement for a tough pair of glasses - Oakley Neo Jackets. It took extra time but the end product is perfect. Customer service was responsive, product is stellar, and could not be happier. Purchased 3 previous lens replacements and my contacts from them and nothing but quality product, good communication, and great service. The extra time it took (just over an extra week) was a bit frustrating but was completely worth it - the frame is challenging and brand new (released this year), and they did a fantastic job.
Response from LensDirect.com· Apr 17, 2026
Hello Ian! Thank you for your detailed feedback and for being such a loyal customer! We truly appreciate your continued trust in us for both your lens replacements and contact lenses. We understand that the extended turnaround time was a bit frustrating, especially on your most recent order. Challenging frames can sometimes require extra care, but we’re glad to hear the final result was worth the wait and that you’re happy with the quality. It’s also great to know our customer service team kept you informed along the way. Your continued support means a lot to us, and we’re committed to delivering the same high level of quality and service you’ve come to expect. If there’s ever anything you need, we’re always here to help!
