Excellent
925 reviews
KURU FootwearHonesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Nancy P.
Posted
The order process thus far was easy. I can give a better review after I receive my shipment of shoes! Nancy
Response from KURU Footwear· Apr 22, 2025
We can't wait to hear your update! Thank you for giving our shoes a shot. We hope you love them!
Robert M.
Posted
Both Sadie and Patrick, two of the customer service Gurus, went above and beyond helping solve my issue.
Response from KURU Footwear· Apr 22, 2025
This is great to hear! I'll send Sadie and Patrick your shout out. Thank you for giving our shoes a shot!
Mary B.
Posted
Yes this is my review...there is a recent ad with the Kuru Guru...she holds up a pair of 'old lady' type black shoes..she then goes on to mimic an old lady's voice named Glynnis..in that mimicking voice she alludes to wearing these old lady shoes as opposed to 'cool Kuru sneakers' as a woman who only plays bingo and wears diapers!..I am personally appalled that this ad insults older women..I would now never purchase Kuru shoes because this ad
Response from KURU Footwear· Apr 22, 2025
Thank you so much for taking the time to share your thoughts—we truly appreciate your feedback. We understand how the ad might have felt off-putting, and it means a lot that you’ve spoken up about it. At KURU, our intention is never to insult or stereotype any age group. In fact, many of our most loyal and passionate customers span generations—including older adults who count on KURU for everyday support, pain relief, and style. The KURU Guru ads are meant to be playful and lighthearted, aiming to highlight how our shoes differ from traditional, outdated styles, not the people who wear them. Your voice helps us be better, and we’ll definitely be forwarding your comments to our team for review as we create future content. We deeply value the diverse community that supports us and would love the chance to serve you in a way that feels good to you. 🖤
cindy B.
Posted
Customer service could not have been better! I made myself clear as to why I needed an exchange and she could not have made it easier! The quality of customer service reflects on the quality of their shoes and just because I needed to exchange had no bearing on the shoes I received. I recommend KURU footwear and will shop here again.
Response from KURU Footwear· Apr 22, 2025
I'm sorry that the shoes weren't quite right on the first try, but I'm so happy we could make your exchange a quick and simple process. Thank you for giving our shoes a shot and sharing your feedback!
Judy A.
Posted
I was sent on my first time order a size 7 when I had ordered a 9. I was so disappointed - but the lady who helped me was so kind and apologized. She told me how to return shoes and it was easy. I hope the next pair is the right size.
Response from KURU Footwear· Apr 22, 2025
I'm so sorry that you were sent the wrong size by mistake! I understand that must have been frustrating. I'm happy we could get this sorted out quickly for you and I hope the new size is perfect!
Rhonda B.
Posted
Wonderful understanding
Response from KURU Footwear· Apr 18, 2025
I'm so happy we could help! Thank you so much for choosing KURU shoes.
tanith F.
Posted
I am on my feet 12+ hours a day. I have tried 8 other brands and sent them all back. This is the only brand I will purchase for work shoes
Response from KURU Footwear· Apr 16, 2025
It's so important to have the right support and comfort when you're on your feet all day! We understand that. Thank you so much for trusting in KURU and sharing your experience!
Mrs C.
Posted
Kuru makes really great shoes. As an active 60 year old, I needed to find a shoe that fit well plus gabmve me the support and comfort I needed. I do 5K races with my husband . I walk and he runs. So it is important to keep my feet happy! The customer service at Kuru is really amazing. I had to call just today to return a pair that I just received that was defective. The representative took care of it in the 15 minutes I was on the phone. Thank you Kuru for taking care of your customers. It really is appreciated!!
Response from KURU Footwear· Apr 16, 2025
This is amazing! I'm so happy you have found so much comfort and support in KURU shoes, and that we were able to quickly help you with your warranty. Thank you for taking the time to share your experience!
