Excellent
925 reviews
KURU FootwearHonesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Sid P.
Posted
Expedient, courteous, and effective resolution to my exchange issue.
Response from KURU Footwear· Mar 30, 2026
Fast, friendly, and fixed? That’s how we roll. So glad we could get your exchange sorted nice and smoothly!
Cindy
Posted
These shoes have made a difference in my quality of life! I have chronic Achilles tendonitis and the heel hugging in these shoes really makes a difference! Thank you!
Response from KURU Footwear· Mar 30, 2026
That’s what we love to hear—Achilles heel, meet your match. So glad the heel-hugging support is making such a difference in your day-to-day!
Dena
Posted
The representative listened thoughtfully, solved my issue, and offered to report my suggestions to the company.
Response from KURU Footwear· Mar 30, 2026
Listening, solving, and passing along your ideas—our team really knows how to step up 😉 Thanks for helping us make every pair even better!
Ilene P.
Posted
Needed a return label. Was obliging and hospitable.
Response from KURU Footwear· Mar 30, 2026
We’re always happy to label it a win 😉 So glad we could make your return nice and easy!
Ashle N.
Posted
My 1st order I messed up and they were happy to help get it fixed. The replacement shoes were sent like the same day.... then Amazon lost them in transit. Kuru were so quick to replace the lost pair and charge Amazon for the loss!
Response from KURU Footwear· Mar 30, 2026
First order plot twist and we still stuck the landing 😉 So glad we could get you back on track with a happy ending—talk about a sole-ful save!
Carrie A.
Posted
I ordered my first pair of Kurus and realized I needed to go up a half size. I emailed them to inquire about an exchange. They responded immediately and had my exchange sent out to me within 24 hours. I am really impressed with their customer service and their shoes are super cute and they feel great. Highly recommend!
Response from KURU Footwear· Mar 30, 2026
Looks like you sized up and we leveled up right with you 😉 So glad the exchange was a perfect fit and the shoes are serving cute and comfy—thanks a ton for the love!
Rebekah N.
Posted
What made this experience so great was the kindness, helpfulness, and swiftness of there service! I have had to make multiple exchanges and they were amazing to work with and not to mention that there shoes were absolutely spectacular!! I would 100% recommend this company!
Response from KURU Footwear· Mar 30, 2026
Kindness, speed, and spectacular shoes: Sounds like we’re really stepping up our game over here 😉 We’re so glad every exchange was a perfect fit and truly appreciate the love!
Kristine
Posted
Great agent in customer service. She helped me navigate the website, updated my profile info, and her knowledge about shoes and return policies influenced my decision. She went above and beyond by restating expired award points that when added to my current points gave me a $12 discount. I’m excited to receive my shoes and then buy sandals when it gets warmer. Kudos to this great rep.
Response from KURU Footwear· Mar 27, 2026
We love hearing this—thank you for taking the time to share! 💚 It’s amazing to know our team could help you navigate the site, update your info, and make everything feel easy and clear. Going above and beyond is exactly what we strive for, so we’re especially glad those rewards points helped make your purchase even sweeter! We’re so excited for you to get your new shoes, and we’ll be here whenever you’re ready to grab those sandals for warmer days. Kudos right back to you for the kind words!
