Excellent
925 reviews
KURU FootwearHonesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Aracelis V.
Posted
Outstanding
Response from KURU Footwear· Jul 15, 2026
It means a lot to us to know you had an outstanding experience. We appreciate your support and are grateful you chose KURU. We hope your shoes continue to bring you comfort every step of the way, and we look forward to being there for you again in the future!
Gayle
Posted
The company is responsive, and offers an excellent product. Their customer service is excellent. I’m more than pleased with my product purchase and their high level customer support and satisfaction!
Response from KURU Footwear· Jul 14, 2026
We're thrilled to hear you're loving your KURU shoes and that our team made your experience just as great. Providing both supportive footwear and exceptional customer care is what we strive for every day. We truly appreciate your support and hope you continue enjoying your KURUs for many miles to come!
Pathu N.
Posted
The company keeps to its word regarding returns. I had to make a return as the item was too high for me. I will definitely purchase something with a lower heel.Products are of excellent quality. Customer Service is excellent, very professional and very efficient!
Response from KURU Footwear· Jul 13, 2026
Thank you so much for your kind words! We're sorry the original style wasn't quite the right fit, but we're happy to hear that your return experience was smooth and that our team was able to help. We truly appreciate your support and are delighted that you've been pleased with the quality of our products and customer service. We hope you find a lower-profile style that you love and can't wait to welcome you back!
Dianne Z.
Posted
Fast and accurate responses!
Response from KURU Footwear· Jul 13, 2026
Thank you for your kind review! We're so glad to hear that you had a great experience with our team and found our responses fast and accurate. Providing helpful and efficient support is always our goal, and we truly appreciate you taking the time to share your feedback!
CYNTHIA F.
Posted
This company’s customer service is outstanding! I had a small issue with one shoe popping when I walk. I contacted Kuru and my issue was handled immediately. Kuru stands behind their products and honors their warranty without making one jump through hoops.
Response from KURU Footwear· Jul 13, 2026
Thank you so much for your kind words! We're sorry to hear you experienced an issue with your shoe, but we're thrilled that our team was able to resolve it quickly and make the warranty process easy. Standing behind our products and taking care of our customers is incredibly important to us. We truly appreciate your support and thank you for choosing KURU!
Cavhin
Posted
Customer support was very fast to respond.
Response from KURU Footwear· Jul 13, 2026
Thank you for your review! We're so glad to hear that our customer support team was able to respond quickly and provide a positive experience. We truly appreciate your feedback and your support of KURU!
SYLVIA
Posted
They understood what my complaint was all about.
Response from KURU Footwear· Jul 13, 2026
Thank you for your review! We're glad to hear that our team took the time to understand your concerns and provide the support you needed. Listening to our customers is incredibly important to us, and we truly appreciate you sharing your experience!
Arlon
Posted
I had an issue that I wasn’t sure what to do about. The customer service answered all of my questions extremely quickly and they even gave me some recommendations for what to do. I felt heard and understood.
Response from KURU Footwear· Jul 13, 2026
Thank you so much for your kind words! We're delighted to hear that our team was able to answer your questions quickly and provide helpful recommendations. Making sure our customers feel heard, understood, and supported is always our goal. We truly appreciate you taking the time to share your experience and thank you for being part of the KURU family!
