JOLYNReviews of jolynclothing.com

This company don’t care about there customers anymore they got to big and they don’t care we made a order for over $200 dollars and pay extra to have it rush and is not coming on time so distracted

Never got product , only got a store credit. So angry about this company.

Terrible experiences all around. First they lost my package, and refused to refund me for the expedited shipping costs. I then reordered using store credit, but the sizes didn't work out, and returned them via USPS. It's been a month since I shipped the items back, and I haven't received any updates on my store credit refund despite following up twice. They say they'll get back to you in 1-2 business days, which is obviously not true.

Attempted to buy a swimsuit for my granddaughter as a gift Christmas 2022. The shipping company uses DHS which uses the USPS for the actual home delivery. Long story short the USPS admits to misdirecting the package to the wrong address and now can't get the package back. The USPS sent us back to DHS to start the claim. DHS says the shipper has to initiate the claim. The shipper, JOLYN isn't willing to start the claim and is issuing a store credit. The final reply from someone named Mae sent me this missive, "We apologize for any inconvenience. Sadly, shipping incidents like this do happen from time to time but are definitely not a regular occurrence. Once a package has been shipped out from the warehouse and has been generated a tracking number, it is in the courier's hands. Although we don't have control over the whereabouts of the package once it has been shipped, we will always do our best to help and remedy the situation as best we can. As mentioned on our website, "lost orders will only be issued store credit". IN OTHER WORDS THEY DON'T DO CLAIMS!!!!

Jolyn has terrible customer service!! My daughter and I processed two separate returns back in October and still have not received our refunds two months later! I have sent several emails with no resolution. Very hard to find a phone number, finally did and left a voicemail with no return call! My daughters love their suits, but we will not be ordering from them again! This is not acceptable service. Buyer beware!

Ok, I am really disappointed to write this because I was very excited to get a Jolyn. I ordered the "Perry" size 30 and one other one I don't remember. The Perry fit so i kept, but like others when I tried to return the other one, I never got a refund. After about two weeks wearing the one I kept, I noticed it was pilling on the but and up the front. I had not been doing anything besides swimming in it and that shouldn't cause the suit to stretch and stuff so quickly. At that point, I had already irdered another one of the same style and it also fit. I noticed the same thing within about 2 weeks. It was pilling and stretching and generally falling apart. I am really sad because I thought Jolyns were supposed to be "good quality. I complained and did not get a response for a long time. When I did, Jolyn stalled as long as possible and tried to ignore the fact that my suits were coming apart. Finally, they let me have a credit, but I couldn't just return the suit or get my money back. With the credit, I got another suit in the same size of the same style, and it just looked bad quality when it arrived. The stitching was uneven and the suit was already stretched out. I am just super upset because I was generally excited to get my suits and they all are not good suits. I don't know if they have changed their style or something, but please stop raving about Jolyn. It's not actually a good brand and it is way overrated. Sorry but it's true.

Horrible customer service. Used to love their suits but not worth the return process. Returned a suit back in August and still have not received my refund for it even though I have sent multiple emails and they have tried to tell me it has already been issued. They told me to contact my bank about it and when I did my bank had received nothing on their end either. Customer service is terrible at responding to emails. Will not be ordering again.

Waiting for a reimbursement from a return I sent back in August. I have emailed them once a week for the past 3 months (over 10 times) and have gotten a couple replies at first and then nothing in weeks. And nothing has gotten me any closer to getting refunded. Extremely frustrated with this company and this horrible customer service. Jolyn has been responding to these posts promising to help with reimbursement but that is also a scam. No one has actually reached out or gotten me any closer to getting my money back.