JOLYNReviews of jolynclothing.com

You don't get the full price of an item when you return your item. They charge $10 for your return label fee saying this is their return policy. This policy isn't show clearly in their website or in a return information card that comes with purchase. While all companies are extending their return policy in COVID19 environment with full return, JOLYN has this policy which is a huge disappointment!

The suits are great and are long-lasting but you are better off purchasing off of amazon or in person at a store that sells the suits. Ordering them directly from their website is a hassle - they use UPS for the initial portion of deliver and then opt for USPS to deliver their products to the final destination which then results in your order getting significantly delayed or lost. They are unwilling to use UPS solely to ship their product and tell you to just keep waiting.

Suit is bright and colourful, came in a good amount of time. Shipping a bit pricey. But the SIZE. Woo boy, these suits are made for children. The sizing chart is confusing, but consulted it, looked at the model’s dimensions and sizes and order what I thought might be close to an XL? I wear a size 12, typically. It is TINY. Very high cut in the hips, very low cut in the bust. I don’t think I would be able to wear this in public. Also, while lap swimming, it felt so tight. And then it weirdly bunches and is loose in the waist. Would not recommend.

I have never written a review for anyone much less a bad review. I have a competitive swimmer, with tens of bathing-suits that do not fit. We signed up for this new company, and been told about a rare sale. Unfortunately that evening I fell asleep, but as I woke up I have seen an e-mail the sale was extended, so I went online, and spent 30 minutes shopping I had two bathing-suits in my cart the kids were around me happy and yelling, we put the sale promo in "jobogo", and took $30 dollars off my order. I have put my address, and refreshed to put the payment info my total was $90 some for two suits, free shipping!!. When I refreshed the page, the code was gone, and I was charging now $128 plus shipping $7. Somehow the website refreshed at 0900 am EST! right in the middle of my purchase. The girls were so disappointed! I said I would buy only one bathing-suit. But now only one, would cost over $70!!! and that within just minutes. I looked at the coupon and it said 12pm. I am thinking they must have left it on for few more hours? Not sure what happened... so I looked for a phone number- nothing. I sent two e-mails, no response... no customer service!!! It is false advertising! and truly this mirage of coupons that tricks us in following them all the time is so against our busy life. Now I have a choice, disappoint my girls(now it is fashion to buy JOLYN on the pool deck) or do not buy from a company that is so misleading in its promotional practices. Such a bitter story... so useless.. for $40 to leave an otherwise easy customer with such a bad taste. If I had it all in my cart, why don't you let me purchase it? Was it such a big deal? And if I wasn't supposed to buy it in the first place at that price, why don't you take the sale down when you said you would, so I do not spend my time shopping when it expired? Why do you lead me into spending my time on something that doesn't exist?

My complaint is about the return and shipping policies. We bought a bikini based on the size charts provided on the site. We paid for shipping. They did not fit. On the return, we have to pay for return shipping and if we want a replacement we have to pay for shipping again. That is $17 in just shipping. Get the sizing right on the web site to begin with and we would not face this problem.

I ordered Jolyn for the first time after thinking about it for awhile, and I have had a terrible experience with their customer service. They don't even have a phone line to speak to anyone on- how can that be? What kind of company doesn't have a phone line? The girl I have gone back and forth with via email doesn't answer my questions and only gives me robotic generic feedback. Then when I asked for a manager she kept asking if she could help and I repeatedly asked for a manager and have not ever been put in touch with one. Very bad service. At this point I would never order from them again. I'm very disappointed. In response to a bad review on Facebook, they told me my items were not returnable. One of my items is in fact returnable, however, and in any case, I'd still like to speak to a manager and have never been connected with one, to this day.

Orders take a while to come but the swimwear/ bikinis are great quality and don’t fade. The swimwear and bikinis are very flattering and I would 100% recommend.