AC
Posted
WHAT A LETDOWN
The nurse practitioner was professional, but not very empathetic. When I got off the call, I was optimistic. Unfortunately she incorrectly ordered the labs which created a mess for me. The DEXA scan she ordered for me was at a tiny clinic near my home rather than one of the more major clinics as I would have expected. That was not a big deal, just unexpected. After filling out all of my information prior to the appointment, the billing department did not bill my insurance, sent me a bill for everything and proceeded as if I never submitted any information, including my mailing address. Somehow, they dug up an address from 8 years ago and assumed it was current. When I reached out over the patient portal to the nurse practitioner I had worked with she appeared, irritated and annoyed at my questions rather than empathetic or helpful. I had been very optimistic regarding giving Midi health a try, but overall, it was a disaster.
Response from Midi Health· Jan 29, 2026
Hi there, we're sorry to hear this was your experience. We've requested some additional information from you so that we can look into this further. Thank you.



