Bad
570 reviews
Jelly CasesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Jelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Jelly Cases (jellycases.com) has 570 customer reviews on Rated Honest, with an average rating of 1.8 out of 5.
570 approved reviews, newest moderated first
Corrine B.
Posted
Still have not received my case. Only received the screen protector :(
Response from Jelly Cases· Jan 1, 2025
Hi Corrine, We are truly sorry to hear about your experience, and we sincerely apologize. Please reach out to our customer support team at [email protected] to resolve this matter. Thank you! Regards, Jelly Cases Team
Grammy
Posted
Case was delivered 2 days earlier than promised. Case is as cute as pictured. Ordering was easy. Very happy.
Mark M.
Posted
I’ve never had a worse experience with an online purchase. I specifically purchased an iphone case because it was labeled as a case for the iPhone 11. The case doesn’t fit at all. The holes also don’t align with newer versions of the iPhone. I received the case about a month after placing the order.
Response from Jelly Cases· Jan 1, 2025
Hi Mark, We are really sorry for the frustrations you've experience with your recent purchase. If you could please send over any additional details such as photos of the case and the packaging, that would help us investigate the issue further and solve it promptly. Again, we apologize for the inconvenience, and we assure you we are committed to making things right. Thank you for your patience and understanding. Regards, Jelly Cases Team
Krystala
Posted
I was sent a completely different item than was pictured. It was a cheap clear case that looked nothing like was in the photo. I tried mail emailing about it and never received a response.
Response from Jelly Cases· Jan 1, 2025
Hi Krystala, We are truly sorry to hear about your experience. We have sent a request for your complete information to resolve this matter promptly. You can also reach out to our customer support team at [email protected]. Thank you! Regards, Jelly Cases Team
Elsa G.
Posted
I've sent several emails but NO RESPONSE....I placed my order over 3 months ago. I don't recommend buying from this place. Horrible!!
Response from Jelly Cases· Dec 26, 2024
Hi Elsa, We are truly sorry to hear about your experience. We have sent a request for your complete information to resolve this matter promptly. You can also reach out to our customer support team at [email protected]. Thank you! Regards, Jelly Cases Team
Gina B.
Posted
I never received my order. It was never shipped. I emailed the company multiple times and never got a response. Do not recommend ordering from them.
Response from Jelly Cases· Dec 26, 2024
Hi Gina, We are truly sorry to hear about your experience, and we sincerely apologize. Please reach out to our customer support team to resolve this matter. Thank you! Regards, Jelly Cases Team
Heidi Belle M.
Posted
Case quality lower than expected and the shipping was not quick. I likely won’t purchase again.
Response from Jelly Cases· Dec 26, 2024
Hi Heidi, We're sorry to hear that your experience didn't meet expectations. Your feedback is important to us, and we'll take it into account as we work to improve. If you'd like, feel free to reach out to our customer service team, and we'd be happy to assist you further. Thank you for sharing your thoughts! Regards, Jelly Cases Team
A. R.
Posted
Update- In response to their response below - SEVERAL emails have already been sent by me to them and they were all ignored. Until I receive my refund or products, I will continue to post these reviews to alert others. Please Read!! This company is a fraudulent company. My experience is the same as all the others in which I never received my products. The company will try and blame the delivery company, but it’s a scam. If you do decide to risk purchasing from them and don’t receive your product, please make sure to file the fraudulent claim with your bank within a certain amount of time or else you will be out the money. These people should be ashamed of themselves. Yes, I’m talking to you, Mark.
Response from Jelly Cases· Dec 16, 2024
Hi A.R., We are truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. Please reach out to our support team at [email protected], and we will do everything we can to resolve this matter to your satisfaction. Kind regards, Jelly Cases Team
