JamesmichelleReviews of jamesmichelle.com

great experience with this company. Little slow in communication but they fixed the problem.

I truly appreciate all of you, I absolutely 💯 love all of my jewelry & pretty much all of your pieces in general! Your company has the upmost respect & really cares for their customers & that is really awesome so I will definitely keep on ordering from you guys!!!! ❤️😊💍

I love my new bracelets! I haven't had them long enough to attest to how long they will remain gold, but they are heavy (in a good way, they don't weigh you down) and well made. Will be purchasing some more pieces soon.

I had been watching/following James Michelle on Instagram and like several of the pieces. I finally pulled the trigger and purchased a chain and the chunk heart pendant. Just two days later the chunky heart pendant went on sale for 40% off which was a big savings and i had not received my pendant yet. i reached out to the company and received an AI response back that adjustments were not possible. Then i received an email back from a live person saying they understood my dissapointment and would be crediting back my account the difference. This acting made my day, locked in my committment to the brand! Since then i have received my pendant/chain and love it, prompting me to order a bracelet :)

When I had a concern with a necklace I had purchased their team was quick to reply. The service I received was timely and excellent. Customer service with some companies seems to be a thing of the past, but not with James Michelle Jewelry. Will be purchasing with them again!

Excellent customer service when I had a slight issue with the chain. JM promptly replaced and shipped the new product. Can't say enough about their standing behind the products they sell.

I placed an order and reached out within the same hour to cancel it — before it had even shown as fulfilled in their system. I even sent a screenshot proving the order was still unfulfilled at the time. Customer service refused to cancel, claiming the order was "already on its way," despite the status clearly showing otherwise. Since James Michelle handles fulfillment in-house (not through a third-party logistics provider), there was no real reason a same-hour cancellation couldn't have been processed — it should have taken less than a minute. The order shipped anyway, and now I'm being pushed through a full return process, including a $6 return fee, for something I tried to cancel before it ever left their warehouse. It feels less like a genuine shipping constraint and more like a policy designed to make cancellations difficult, hoping customers won't bother returning items they no longer want. I've asked for the return fee to be waived given the circumstances and am considering a dispute with my bank if this isn't resolved fairly. Disappointing experience from a company that markets itself as customer-focused. Follow up: Absolute worst customer experience ever. They did not "follow up". I have received no such email. The customer service rep gave nothing but flimsy excuses that made little to no sense. As someone who has built Shopify sites and backend for ecommerce businesses the excuses I was given as to why they couldn't cancel, simply were not true. I don't appreciate being lied to or given the run around.

I got the heart necklace and 22" and I love it. It isn't heavy and it is made very well. I am very proud to wear this. I am 100% happy. I got it fast and it was exactly what the picture showed.