JamesmichelleReviews of jamesmichelle.com

I LOVE my chunky cross necklace. And customer support ranks 10 stars on a scale of 1-5. They do back up their lifetime warranty and I just had them replace my necklace super fast and seamless. I was delightfully surprised! Highly recommend this company and jewelry.

James Michelle has set herself apart from the others simply through her Customer Care. I purchased two sets of rings recently that came with a tarnish proof guarantee. After wearing them off and on over the next couple mo the, I started noticing the gold plating was looking more of a copper color in the light. Although it had been past the initial return window, I reached out via email to the company asking what my options were; if any. I quickly received an email back the next morning from a wonderful representative. She offered to exchange my rings but understood my hesitation stayed in my initial email that I would experience the same issue. As a result, I received a gift card for the original order total to use on a future purchase. I cannot say it enough, quality customer care is what sets one company apart from the rest. I have never been let down by James Michelle and her team. She upholds a standard to take care of her customers going above and beyond to ensure they are satisfied and remain loyal. She has a knack for beautiful, simply stated jewelry and stands firm behind what she has strived to create. All I can say is, 10 out of 10. Highly Recommend!!

Great customer service and very responsive

First, their jewelry selection is absolutely beautiful! But more important than that is their Customer Service, they are so prompt to respond!! their company that shows their clients matter to them, they have been very helpful in aiding me with my Jewlery selections and making sure that it will align with my taste and preference. They follow up with a true expression of devotion and care. I have not found another company that honors their customers to the degree that James Michelle does, I just can’t say enough about how pleased I am with their product and especially with their care towards their customers I strongly recommend them as a wonderful jewelry store with wonderful pieces to choose from and such devotion in each items you would purchase, that you too, would keep them as your main contact for purchasing Jewlery, they have selections for men and women and a variety of items look them up. You won’t be disappointed.!!

Well…. I ABSOLUTELY LOVE the Chunky Cross necklace that I received from James Michelle! It is absolutely gorgeous in every way possible and I’ve only had it for about a week and have already received many compliments. They asked for an internal review and I told them all this. I said I only wish I would have waited a few more days to make my purchase as it went 40% off. I want you to know that I just received an email stating they refunded what the discount was! I was floored! What SUPURB CUSTOMER SERVICE! Order yourself one, you won’t be disappointed! Lisa

Beautiful merchandise & EXCELLENT customer service! A trustworthy business that stands behind their products and customer satisfaction is a PRIORITY!

I love this brand. I get many compliments on the pieces I wear and I’m happy to always share the brand w others due to its durability. I can also now say the customer service is exceptional too. I recently had a small item issue. JM was very quick to resolve the matter. Thank you JM! I’ll keep coming back

great experience with this company. Little slow in communication but they fixed the problem.