It's JulietReviews of itsjuliet.com

Scam- requesting refund - no one can tell me where the order is.

I ordered a sweatshirt in April of 2022. After multiple emails and DM's on IG, little to no responses, I got a message saying there was a delay in shipping. It is now January of 2023 and I still have not received anything from them. SCAM!

Extremely bad customer service. I bought a sweater. I’ve been wanting to return for 2 months now. They have been ignoring my emails after the first 3 advising me I was in line to return the sweater.

Horrible experience. Ordered a sweatshirt. Was told all orders ship within 3 days. Multiple emails later, most unanswered, we received the sweatshirt 6 weeks later. The printing was crooked and two inches off center. It looked like a kid got a hold of his parents printing machine. Then to top it off, they made me pay for the return label. Avoid this company at all costs!

If I could leave ZERO stars,I would🤨🤨🤔 I ordered 2 items from them on 12-22-22. We still haven't received the merchandise!!! I've sent about 7-8 emails. They responded to 3. And 1 of them they said they sent to the wrong person. They stated that the PO attempted to deliver the merchandise twice. They then sent me an order/tracking #. The PO said the tracking # was invalid and that they haven't attempted any deliveries from the company to our address. I then looked the tracking # up as well,INVALID TRACKING #....... This company should be shut down!!!! DON'T ORDER FROM/SEND THIS COMPANY ANY$$$!!!!!

Don’t pay for faster shipping. It’s been 17 days since I ordered and still haven’t got. The tracking status shows it probably won’t be here for another week or two.

If I could leave zero stars I sincerely would. I’ve never sought to leave a clothing review before but wow this deserves it. The worst customer service might edge out the even poorer garments. Stay far away

Jacket ordered in April, 2022. Item never arrived. Candice replied on October 6, 2022 after many, many emails to customer service that refund would be issued. Many inquires after that about refund status - most recent on January 7, 2023 - 9 months after order placed and still no refund or jacket??? Crazy way to do business.