It's JulietReviews of itsjuliet.com

Absolutely awful company DO NOT USE!!! I paid nearly £70 for a robot hoover but received a cheap plastic little carpet sweeper and still fighting for my refund and they would only refund 90% but still not paid my refund either!! AVOID!!!!!

Good received, poor quality and shoes did not fit. I requested a return and have not heard ANYTHING from this company. DO NOT BUY FROM THEM.

Don’t order from them ! I returned some stuff and they told me that they don’t do refunds but a store gift card . I tried to use gift card and they don’t work ! I email so many times to customer service and no response! They just stole my money !

***Not sure my review was removed but trust pilot should not trust these companies and remove real reviews to protect shoppers, maybe Trust pilot isn’t so trust worthy anymore!** Reposted below and their response which is a lie. The reviews are worse now. Dec 29, 2022 Review removed Do not order from here Do not order from here, it’s not a store, it’s an online website that doesn’t not have any merchandise, they take your money and your lucky if you get your order, if you do, it will be shipped from China so most likely a fake version of the brand. Date of experience: December 29, 2022 Reply from It's Juliet Jan 2, 2023 Hey Michelle, Thank you for taking the time to leave a review,it sounds like you didn't have the best experience with us. So you know ItsJuliet.com is under new ownership and as of December 20th we have made some major Supply Chain changes and do in-fact stock several hundred-thousand dollars worth of inventory at our Texas, France, and Italian Distribution centers. This was a big change for us from a simple drop-ship model, and it was largely because of customers like you that we made the change. Thank you again for your feedback, let usknow if there is anything we could do to change your opinion of us. Best Regards, -It's Juliet Customer Relations

Lou C 2024 There are a ghost co.phone # does not work so does there e-mail no order # tracking # no way to contact them but they sure took my money. They have several other co. different name operating same way big scam

They steal your money. This company is a scam. The clothing quality was bad so I had to return. I received an automated email from them saying that my refund was complete, but they never refunded the money to my account. I tried getting in touch with customer service, but never received a reply from anyone after sending multiple emails. After waiting a month and still no refund, I actually had to open up a case with Paypal and prove to them that I returned the items. Maybe it's a poorly run business, but something like this is unethical and should not be happening.

Fraudulent company. Never received order, they emailed me saying that there was a change in management to string me along. Filed a dispute with my credit card.

I ordered a set from them in May of 2022. It is JUNE of 2023. I have never received my order and although promised they would refund me via venmo for the order I still, after multiple follow ups to them, have received nothing. Don’t order anything from them and do your research if they go under new ownership and change names and branding. No excuse. They are thrives who owe many refunds.