Excellent
343 reviews
IssuetrakHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
343 approved reviews, newest moderated first
Tanya T.
Posted
Issue Trak has great features and options when they work correctly. The biggest thing for us right now is the emailing reports issue thats not working with our Office 365 or emailing the ticket due to an encryption issue on their end. Their customer service is great though. They are quick and persistant. Other than that they are a good option for any company.
Vincent H.
Posted
IssueTrak Support
Taylor B.
Posted
System is reliable but can be a steep learning curve when it comes to personalizing the site. I have found that I have to call or email to find a simple solution. Once I find what needs to be modified, I have no problems.
Lara G.
Posted
Staff are always very helpful and great with trying to problem solve. Sometimes our needs are so varied it's hard to fit them into the standard IssueTrak software.
Anni S.
Posted
I liked the interface, and it's easy to use, but a little tricky initially.
Joseph M.
Posted
My issue was responded to and resolved quickly.
Chase M.
Posted
Great contact and easy support.
Shawna M.
Posted
I have been a fan of IssueTrak for years. The ease of access and view of escalated items ensures we are meeting our card member's requests.
