Excellent
343 reviews
IssuetrakHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
343 approved reviews, newest moderated first
Chris de L.
Posted
Great product with great support. Would recommend to colleagues. interface can be a bit slow at certain times of the day even with decent internet speeds but manageable. Small things like email functionality can be improved on.
Laura D.
Posted
Quite difficult to change the display settings (to make your own personalized view for the issues list). Exporting, filtering, also quite difficult.
Jennifer C.
Posted
We are new to Issuetrak, but so far very happy with the quality of the product. All staff I've worked with has been friendly, prompt and professional. We like the features, and find the system to be pretty easy to use, considering how robust it is! I only wish we had known about some charges/fees ahead of time, so the product will either be more expensive for us than originally planned, or we have to find other workarounds.
Karan C.
Posted
I like IssueTrak - it has most of the features that one would need from a ticketing tool. It is easy to navigate as well. My wishlist - -> Ability to mass close the tickets. -> a mouse click shouldn't be required to select the person name under SubmittedBy and AssignedTo fields. Love it otherwise.
Rick L.
Posted
Issuetrak seems to fit the bill for our business, we track all calls to completion which increase customer satisfaction.
Gagan S.
Posted
Issuetrak is great for tracking user complaints. We had some trouble setting it up and the customer support was very helpful.
Molly Van O.
Posted
IssueTrak has been a great resource for managing our support tickets. The visibility and reporting are a great asset.
Katie W.
Posted
Very easy for internal use, can be a bit more difficult for some of our technically inexperienced users. Great way to track support tickets!
