Poor
80 reviews
Innovative Partners LPHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Innovative Partners provides customers with quality, affordable healthcare options that protect individuals and families across the nation. No matter where life takes you, Innovative Partner's health benefit plans provide consumer's with access to the the largest and most comprehensive independent participating provider (PPO) networks in the United States.Innovative Partners offers affordable rates and a flexible approach payments, because everyone deserves quality coverage that fits their unique health needs. Consumers can take advantage of a range of unique subscriber benefits including but not limited to telemedicine solutions, prescription coverage programs, wellness services and much more. We aim to provide peace of mind & innovative solutions that benefit the health and wellness of the consumers we serve while benefiting the communities in which we live.
Innovative Partners LP (innovativepartnerslp.com) has 80 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
80 approved reviews, newest moderated first
bruce H.
Posted
I read some of the reviews online, I think people might be confused but keep in mind Innovative Partners is not the one selling the health insurance plans, they are the billing and customer service company.
paul B.
Posted
Not the worst experience honestly I was a little nervous after signing up but I called the customer service number on the back of my card and apart from the 8 minute hold time they answered all my questions and were super patient with me.
Josh P.
Posted
Intially I'll admit I was skeptical and confused about some of the pricing but when I called customer service they explained the benefits to me and made me feel much more at ease.
keith B.
Posted
My experience was pretty good, the process is relatively automated after you speak to an agent and I got all my documents online and in the mail.
Lisha M.
Posted
Unfortunately, this company has not lived up to the expectations when I first signed up for coverage. My service providers have had great difficulty in verifying insurance coverages and long wait times on the phone for customer service to submit the claims. I recently received a bill for a covered procedure (colonoscopy) directly from the Dr. This procedure was done over 6 months ago, and the insurance portion has still not been paid, thus, the Dr. just billed me directly. It has taken me several calls to connect the Dr. to the claims department and still no resolution. I am beyond frustrated and will just keep attempting to resolve it so that the insurance pays out what it is supposed to, based on my policy.
Response from Innovative Partners LP· Apr 11, 2024
Hi Lisha, We are terribly sorry to hear of your frustration with the claims process and we regret to hear that you've had a negative experience with us. While Innovative Partners strives to deliver meaningful experiences to every one of our consumers please note that as with any health benefit plan the claims adjudication process can be rather extensive and requires multiple checks and balances to ensure claims are paid in a complaint manner. We have spoken directly to your provider as recently as 4/11/2024. We will attempt to expedite the claims process and your matter as much as we can. We apologize that your experience with us fell short but would love an opportunity to assist you if you could reach out to our team again. We regret any inconvenience caused but hope to hear from you. Innovative Partners
Johnson D.
Posted
Choosing Innovative Partners for my healthcare needs was a game-changer. Their range of services,coupled with their commitment to customer satisfaction,make them a standout in the industry.
John J.
Posted
Thank you Alex for helping me and my girl get covered! The Teledoc service is great,I don't even have to get up from my couch!
THOMAS S.
Posted
Worse insurance company ever!!!! I can't believe my husband lost 2 toes and has a heart attack and nobody takes your insurance plan !!and I had to pay 1300 for prescriptions because our card don't work,ALSO the doctor office wants insurance cards not on the phone,just all around backwards when you have an emergency!please shouldn't have to deal with running around with the insurance,very unsatisfied
Response from Innovative Partners LP· Mar 28, 2024
Hi Thomas, We are terribly sorry to hear of your husband's condition and we regret to hear that you've had a negative experience with us. While Innovative Partners strives to deliver meaningful experiences to every one of our consumers please note that as with any health benefit plan there are waiting periods, limitations and exclusions that may effect your claims/coverage. We see that the plan you enrolled in was on 3/19/2024 but there are no records of claims, attempted claim submissions or any other request for coverage. We apologize that your experience with us fell short but would love an opportunity to assist you if you could reach out to our team about your requirements. We regret any inconvenience caused but hope to hear from you so that our Customer Service team can look into this matter for you. Innovative Partners
