Houseplans.comReviews of houseplans.com

Response from Houseplans.com· May 26, 2026

We’re so glad to hear this, Tammy! Michelle was happy to help make the modification process feel smooth and comfortable, and it’s wonderful to hear she was patient, kind, and informative throughout. We appreciate you sharing your experience and are excited for you to receive your plans!

Response from Houseplans.com· May 26, 2026

Hi Jim, we’re glad to hear the process was easy to use! Making the experience simple and straightforward is exactly what we aim for. Thanks for taking the time to share your feedback.

Response from Houseplans.com· May 26, 2026

Hi Francisco, we love hearing this! We’re so glad Stacey made the process quick and easy and followed through exactly as promised. Thank you for taking the time to share your experience.

Response from Houseplans.com· May 21, 2026

Hello Danny, thank you for the 5-Star review! We are glad to hear that you had a great experience working with our team. Please reach out if we can help you with anything else.

Response from Houseplans.com· May 18, 2026

Hello Andrew, we love hearing this! We’re so glad Michelle was able to make your first call such a smooth and helpful experience. Thank you for taking the time to share your feedback.

Response from Houseplans.com· May 21, 2026

Hi Maria — thank you for taking the time to share your experience, and we’re glad to hear Stephanie was helpful throughout the initial process. We’re very sorry the modification portion of your project did not meet your expectations. To clarify, modifications through our platform are handled through a separate drafting service that specializes in managing revision requests and coordinating updates to plans. Pricing and turnaround times can vary depending on the scope of changes requested. We also understand your disappointment regarding the modification agreement and timing. Once work has been scheduled and processing has begun, those agreements are typically non-refundable based on the terms accepted at purchase. We are looking into this matter and appreciate the feedback.

Response from Houseplans.com· May 11, 2026

Hi Andrea — we understand the frustration with the delay and apologize for the inconvenience. In this case, the plan required updates before it could be released, and the designer did notify you the that there would be a delay. We know waiting longer than expected is disappointing, and we appreciate your patience while the updates are being completed to ensure you receive the correct and most up-to-date plans. If you have any additional questions about your order status, our team is happy to help. Thank you for sharing your feedback.

Response from Houseplans.com· May 11, 2026

Thank you, Sue! We are happy to hear that you thought the customer service was fantastic during your purchase. That is what we strive for. Don't hesitate to reach out if you need anything else.