Honest PawsReviews of honestpaws.com

My daughter gave me Honest Paws “calm” products to try, and they worked very well for my mini Aussie; so I placed an order for more. Unfortunately I forgot to use the referral code for $10 off. I emailed the company, and Genesis took care of it promptly. Great customer service!

My Ozzy passed away and I was having difficulty accessing my account to cancel a subscription so I reached out to customer service. I received confirmation of the cancelation within 24 hours along with some very kind words & condolences regarding Ozzy's passing. I really appreciated the personal touch.

Honest Paws customer service is outstanding! They were responsive to my inquiries in an unbelievably short turnaround. This company is one to be trusted. They truly care about the customer experience

As a pet owner for over thirty years the last eleven have been blessed with Great Pyrenees!…. bringing “giant dog” issues Where the mobility oil sadly did not help as we hoped, I have been thankful for finding a great company with exceptional customer service! I know as my other “kids” age, I will be back for more “natural” help….

The customer service team was very understanding and kind when I explained my situation.

The company forced me to pay for shipping insurance when my credit card already provides this. The customer has to remove the charge, it is pre selected which means this is a scam. The company also uses a third party using your USPS tracking number with DHL. USPS already picks up and takes packages, they don’t need to pay a third party to do what USPS does for free. This adds days to delivery times. It’s been two days since I requested a “100% refund” that they advertise.

Excellent customer service by Gina.

Misleading and deceptive sales practices. I am (was) a new customer to Honest Paws. I purchased "Calm 1000 mg CBD Oil for Dogs" at a retail price of $94.95" At check out I was was upsold "Extra Strength CBD Oil for Dogs" at a retail price of $99.97, reduced to $74.98. I did not realize I was upsold an additional item until I saw the email confirming my purchase. I looked on Honest Paws' website for info about "Extra Strength CBD Oil for Dogs" to see how it was different from "Calm 1000 mg CBD Oil for Dogs" and I could find NO information about "Extra Strength CBD Oil for Dogs." I contacted Honest Paws by phone but had to leave a message. Through the web chat, I asked for info on the "Extra Strength CBD Oil for Dogs." The representative (Miriam) send me a link to Honest Paws' products web page. I explained that the link provided did not get me to the information on the "Extra Strength CBD Oil for Dogs." The representative (Miriam) apologized and sent me another link. The link was once again to Honest Paws' product page. This was frustrating. The package arrived on 9/23/25. It contained TWO bottles of "Calm 1000 mg CBD Oil for Dogs." I contacted Honest Paws by phone, and again had to leave a voicemail. I was contacted by Gina by e-mail on 9/23/25 about the issue. She asked me to send a photo of the products I received, which I did on 9/24/25. In response, Gina said "Let me check this with the Team and I will get back toy as soon as possible." On 9/25/25, I received an e-mail from Gina stating "I checked with the Team and for your reference, we no longer call the "Extra Strength Mobility" (that is not what the product was entitled in my order) as this is the Calm CBD Oil 1000 mg. It is the same packaging only the title has changed. It has the same mg and strength. Rest assured your order is correct." On 9/26/25, I contacted Honest Paws by phone about the inconsistencies in the web site, my order confirmation, and my communications with Honest Paws. I was told that the upsell item "Extra Strength CBD Oil for Dogs" IS "CBD Calm Oil for Dogs" but it is sold under a different name (i.e. Extra Strength CBD Oil for Dogs) when it is an upsell item. This is at a minimum, confusing as a customer, and arguably even deceptive. In addition, if this practice is merely a method for tracking items sold as upsell, why are the retail prices different? Apparently, that's just the way it is. The representative I spoke with today kept talking over me, and after a week of back and forth with Honest Paws, I have decided to return my products. I have no confidence in Honest Paws' business practices and I do not feel comfortable giving Honest Paws' products to my dog. I am very disappointed.