Homebox StoresReviews of homeboxstores.com

First time to ordered but never again it was cancelled! They informed me that the item is not available on the day of delivery! I ordered that aweek ago how come they didnt call me ahead of time?! So i can change the item! Dont order online!!! So upset!!😡😡 Waiting for my refund!!! I went to ikea instead the nextday free delivery✅

absolute waste of time and effort. I ordered end of Oct, got a delivery slot on 1 Nov where no one showed up. Called their customer service to get driver details and even messaged driver directly who ignored me. Then had to call their customer services several times to schedule another date, eventually got one 10 days later and guess what... no delivery. I dont have time to sit around and wait for them to not show up. I will avoid ordering from them.

Unfortunately, my experience with Home Box delivery was extremely disappointing. The delivery team that came to our home was completely unprofessional. They don’t listen, they don’t cooperate, and they showed zero respect in communication. They even argued and caused unnecessary issues with my husband for no reason. What made it worse is that even when their manager tried to intervene, they still refused to listen. We also contacted the main office, but there was no support, no follow-up, and no attempt to solve the problem. Honestly, I do not recommend allowing Home Box delivery teams into your home. The service, professionalism, and customer support are all below expectations.

Very bad service I had brand new Sofa bed less than 6 months There was sound in spring ,I called for maintenance ,they collected it and returned it back after longtime when I complained about the delay, the piece returned dirty with stain and dirt of fingerprints everywhere and they took it back for cleaning then returned again dirty and additional scratches in the Sofa-bed leg I will complain about the bad service in customer protection in UAE and I recommend each and everyone with bad experience to do the same , they keep on visiting and collecting the furniture and return back with additional damage

Don’t buy anything from home box, there service is very bad, specially delivery crew don’t know how to assemble the furniture. They just fixed and them removed again fixed wrongly. One of the worst service, I don’t know why I buy items from them

Excellent service from the manager and other staff in the Tabuk Park Mall store. They were friendly and professional and helped us to order the furniture we needed, suggesting other items that would compliment the items we had bought. They delivered all of our furniture on time. Would highly recommend.

My experience with Home Box Online store: - order placed on 27 September 2025 - requested delivery on 3rd October 2025 morning slot from 10 am till 4 pm - received confirmation on the delivery slot 2 days before and I confirmed - on delivery day, i called to confirm the details of driver and i was assured delivery will be on time - till 4 pm, no one showed up, i called the driver who decided that it was Ok to tell is he will come around 7:30 or 8:00 pm! I had appointments and commitments I can’t change and clearly requested him to come earlier - i called service center more than 7 times that evening without a single effective action or escalation or a single call back from management to solve the problem, all the feedback i got that they raised request! And promised to get driver before 6 which obviously never happened!! - finally they informed that he will come around 9 pm, and he never showed up!! - next day, I requested to cancel the order as i couldn’t accept dealing with such service level, to be informed that the cancellation request will take 48 hours! Without any written policy to support their statement!!! Few hours later, driver calls me to schedule the delivery for the order I cancelled! So my request for cancellation was also ignored!!! - i waited for 48 hours, and called again to be informed that the request did not go through as the items that I never received are not showing yet in their warehouse system!!!! - finally, after 11 days i received my refund!! In conclusion, you pay, they cannot commit to deliver time, and they will refund you at their own convenience!!! By far the worst experience ever!

Shahid from Homebox Ras Al Khaimah was really helpful and helped me sort out my credit note which was expiring. Great customer service and made my experience in the store really great. Will visit the store again. Thank you Shahid and Homebox RasAl Khaimah .