Homebox StoresReviews of homeboxstores.com

Sajid and murshid were really helpful

worst delivery services worst customer support I am not going to order online from this brand.

very disappointing experience. I bought a mattress online and they wouldnt exchange it 2 days later although it was still in plastic. small things got delivered on wrong date, and bad customer support.

I have been trying to recieve a lamp from the warehouse that was delivered to me damaged. I sent a message with a photo to Homebox the afternoon I received the damaged lamp again with a picture of the damage. I received no answer. The next day I then called customer service and was told I could exchange it at the Juffair store. I went and was told there is a price difference I would have to pay. I complained and then spoke to a manager who had the warehouse call me and they said they would pick up the lamp and bring another. I forgot to ask when so called customer service service again who could give no information on timing. I asked to speak to a manager and was told he’d call me. After about hour I called customer service again because the manager didn’t call and was told he’d would call me. Later that day he did call and said I would receive the lamp later that day or the next. I never recieved the lamp or call so waited till Saturday and called customer service service again. By this time I felt sorry for customer service service because they either have no information or aren’t allowed to give any information on your issue. I asked to speak to a manager who called me and said he’d find the package. It is now Monday and they picked up the lamp and brought another one yesterday afternoon, but wait for it, it’s the WRONG LAMP! Called the delivery guy and was told he’d tell his boss, sent message to customer service who said they’ll follow up. This morning still no follow up, no message, no call, no idea what’s going on. So I’m writing a long story to tell those that want to buy online skip Home Box. You’ll die of frustration before getting anything done.

Worst Delivery experience. Worst customer service ever met. Worst product on the market.

AVOID THIS PLACE!! My experience with Home Box has been absolutely terrible. Their customer service is careless, unprofessional, and shockingly indifferent to customer satisfaction. I scheduled a delivery, yet the item was never delivered. What made the experience even worse was the complete lack of accountability, concern, or even a simple apology for the inconvenience caused. The staff demonstrated no sense of responsibility or willingness to resolve the issue. The manager, Omaima, was particularly disappointing. She was unhelpful and ineffective in addressing the situation. I would not recommend Home Box to anyone who values their time or expects basic professionalism and accountability from a retailer.

Out of 4 items I ordered, 2 of them were delivered defective. They left the defected pieces in my apartment and said someone will come next day to fix. Next day when I call them, they say it cannot be fixed and the return pickup will be after 2-3 days!!! What a terrible organization! Don’t waste your money on them.

Good service sulfi