IrelandReviews of holisto.com

This company owns Algotels, Splitty, Traveluro, Zaptravel and Holisto. AVOID AT ALL COSTS. We made a booking via Trivago which took us to Algotels. Received a confirmation, money was taken, arrived at hotel 6 months after booking and the booking had been cancelled. No correspondence to say this, no refund and no communication from anyone. DISGRACEFUL AND ILLEGAL TO TAKE MONEY WITH NO BOOKING! Will be seeking legal advice to get my money back!

Attrcted by the lowest price and suprisingly with very nice after-sale! Feeling comfortable while contacting with the customer support, with very quick reply and valuable info.

I made a booking through Holisto. I rang my hotel to add breakfast onto my booking prior to arrival. When I rang the hotel they advised that the booking had been cancelled. I rang Holisto and queried this and asked them why they had cancelled a booking without my consent. I had over €200 stolen from me and they advised they have a strict no refund policy. I have no refund and no booking. I have tried calling customer service numerous times but each time I have been hung up on. I have done my research and it appears I am not the only one this has happened to. It seems like Holisto is a complete scam - avoid at all costs.

I made a mistake in my booking, and I didn't add the flex option to my booking. I contacted Holisto and they changed the booking with no extra cost. Great service! Thank you

Wanted to book accommodation in December for a trip in Feb. Found a listing and entered the dates, not realising the confusing site means "save' when it simply says "search" next to location text box. Admittedly, I should have double checked to see that the dates I entered had saved, but they hadn't when I went to pay. Realised the mistake immediately and thought because I'm getting on this immediately, a month before the set date, and 2 months before the intended date I should be fine. FAQ says bookings can be modified on the site. They can't. Sent an email asking to modify dates, or refund them so I can book appropriately. The site said non-refundable, but that was just one option to fix my issue, and it was immediately after I made the mistake so it should be fine. They replied back saying it couldn't be refunded (no actual reason why), but saying nothing about modifying like the site says I can. I reply back asking about modifying. Communication ends there. Instead, I call. They take my booking info and say they have to pass on the request and it will take 24-48 hours to approve. No communication. I call the hotel who says modifying will be fine but it has to go through Holisto. I call Holisto again a week before the booking dates and tell them I have been waiting. They get back to me simply stating no refund/no modifying, and absolutely no reason for being so rigid. The page for the hotel I chose says nothing about being non-modifying. Only non-refunding. So a confusing, poorly designed site that doesn't present you with all needed info, and lies about other info regarding modifying in their FAQ. Customer service that ignores you, and when you bother them they send you short, unexplained and unsatisfying responses. And a unnecessarily rigid and anti-consumer policy on refunding or making changes to bookings even for mistakes and confusion in response to their own site. All while the hotel management themselves said they would have no issue with it. This service is made to entrap customers and steal their money while trying to ignore the problem. Much needed improvement in web design, customer service, and consumer policy.

Had no issues. Felt slightly uneasy with the lack of emails from them in the build-up to the stay but all was taken care of.

Nehmt lieber eine ander bekanntere Seite! Diese Seite wurde uns über Google vorgeschlagen, wir haben ein Hotel für den selben Tag gebucht. Im Hotel angekommen gab es keine Reservierung auf unseren Namen. Am nächsten Morgen, einen Tag nach dem wir eingecheckt haben, kam dann eine Mail von Holisto das die Buchung nicht möglich sei.

Cancelled my booking after three hours and then offered me a 5% off my next booking. Don't know how long the refund will take.