Robert A.
Posted
Easy to navigate the website quick turn…
Easy to navigate the website quick turn around with the order
Response from HERO Defense Systems LLC· Jul 24, 2025
Thank you for the review!

Great
175 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HERO® promotes personal safety, save lives, and grows confidence with patented award winning non-lethal defense products engineered from the ground up.
HERO Defense Systems LLC (heroselfdefense.com) has 175 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
175 approved reviews, newest moderated first
Robert A.
Posted
Easy to navigate the website quick turn around with the order
Response from HERO Defense Systems LLC· Jul 24, 2025
Thank you for the review!
Brett R.
Posted
Easy to order. Fast shipping. Quality product.
Response from HERO Defense Systems LLC· Jul 23, 2025
Thanks for the review!
Deborah S.
Posted
Just what I wanted
Response from HERO Defense Systems LLC· Jul 18, 2025
Love to hear it!
Leland S.
Posted
My order was filled promptly and accurately. I received the products and was impressed by the quality. I hope I do not need to use the product, if I do I will provide another review.
Response from HERO Defense Systems LLC· Jun 30, 2025
Wonderful to hear, thank you for the review! Stay safe out there.
Gary P.
Posted
I tried to add extra pellets or whatever they are called, and I was not able to do so.
Response from HERO Defense Systems LLC· Jun 26, 2025
Hi Gary, apologies for any misunderstandings. Our products are built to be extremely user friendly. Part of this design includes pre-built cartridges you can swap out with the press of lever. While these cartridges are not re-loadable, they are very simple to use for people of all skill levels. No loose rounds, gas canisters, or tools. If you have any questions, please do reach out to us at [email protected] or (833) 437-6669
John T P.
Posted
Easy to shop on web site. Great sales deal on my products.
Response from HERO Defense Systems LLC· Jun 20, 2025
Thanks John, glad to hear your experience was great!
mark faasuamalie F.
Posted
Awesome services and fast delivery thank you
Response from HERO Defense Systems LLC· Jun 16, 2025
You're welcome, and thank you for the feedback!
Michael M.
Posted
I purchased a 2020 hero and Hoster in the waistband. The Hoster does not hold the weapon securely. It pops out very easily when setting not good.
Response from HERO Defense Systems LLC· Jun 16, 2025
Thanks for your feedback! We've not heard of this issue arising with the holsters. Could you reach out to us directly so we can learn more and see how we can help? Feel free to email or call: [email protected] or (833) 437-6669