Great
459 reviews
Grasshopper BankHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
459 approved reviews, newest moderated first
MARK
Posted
I accidentally overdrew my account and Kaylee worked with me promptly and courteously to resolve it.
Response from Grasshopper Bank· Sep 27, 2024
Hi Mark - Thank you so much for sharing your experience! We're glad to hear that Kaylee was able to assist you. We strive to provide excellent service, especially during unexpected situations. If you ever need further assistance, don’t hesitate to reach out.
Andrea O.
Posted
I have really appreciated the non-judgmental and personalized help from Grasshopper. As a new business owner, this is vital.
Response from Grasshopper Bank· Sep 25, 2024
Hi Andrea - Thank you for the 5-star review! We’re so glad to hear that you’ve appreciated the support provided by our Client Services team. We understand how important it is for new business owners to feel supported, and we’re proud to be a partner in your journey. Your success is our priority, and we’re here to assist you every step of the way. If there’s anything more we can do to help your business thrive, please don’t hesitate to reach out!
Benedicto C.
Posted
Everything works wonderfully. I use the mobile app to do most of the banking tasks without problems. In addition, there are no service charges and on the contrary they pay you interest on the money you have.
Response from Grasshopper Bank· Sep 25, 2024
Hi Benedicto - Thank you so much for the 5-star review! We’re thrilled to hear that you’ve had a seamless experience using our mobile app to handle your banking needs. It’s great to know that you’re enjoying the convenience and benefits we strive to provide, including our fee-free service and interest-earning accounts. Your feedback encourages us to continue offering the best possible digital banking solutions, and we truly appreciate you being a part of the Grasshopper community. If you ever need any assistance, feel free to reach out — we’re always here to help!
Chenara
Posted
The customer service is great. The process for opening accounts is straightforward and there's options for most businesses.
Response from Grasshopper Bank· Sep 25, 2024
Hi Chenara - Thank you for taking the time to share your experience! We're delighted to hear that you found our account opening process to be straightforward and appreciate the support provided by Client Services. Providing a seamless experience with options tailored to businesses of all kinds is a top priority for us, and it's wonderful to know that we're meeting your expectations. If you ever have any questions or need further assistance, don't hesitate to reach out. We look forward to continuing to support you and your business!
Andy J.
Posted
I have been very pleased with Grasshopper Bank. It provides the convenience and benefits of an online bank, BUT (big But) they have real people to talk to and help when you need to deviate form standard options.
Response from Grasshopper Bank· Sep 25, 2024
Hi Andy - Thank you so much for your kind words and for choosing Grasshopper! We’re thrilled to hear that you’ve been pleased your experience so far and find value in the personal support our Client Services team provides when needed. At Grasshopper, we pride ourselves on combining the flexibility of a digital-first experience with real, dedicated people who are here to support you as needed. Your feedback reinforces our commitment to delivering both innovative and personalized solutions for our clients. If there’s anything else we can do to enhance your digital banking experience, please don’t hesitate to reach out. We look forward to continuing to serve you!
zu
Posted
System takes too long to process a transaction and does not post accurate balance. Patience is required when waiting on your funds through this app. If a transaction is done in error, you are still fined…And then transaction is retried and you are fined again. Entire time you have no access to your available funds. Main transaction was cancelled but fees still roll in. Representatives are not all kind and friendly, so if you’re having a bad day..do not reach out to this company! Patience is required!!
Response from Grasshopper Bank· Oct 16, 2024
Hi Zuleika - Thank you for your feedback. We regret to hear the dissatisfaction you have had with our services and would like to clarify a few details regarding your recent experience. According to our records, you were informed by our Client Services team that two ACH transactions pulled from a linked external account were returned, which resulted in a $10 ACH return fee for each transaction. However, despite us approving and issuing courtesy credits for these fees back to your account, we noticed multiple transactions that resulted in withdrawn funds beyond your available balance, leading to a negative balance in your account. At Grasshopper, we strive to provide clear communication around account activity and ensure transparency in all transactions. However, beyond informing clients about transaction details and account status, our hands are tied in terms of controlling external factors, such as returned ACH transactions and overdrafts. If you have any further questions or concerns, our team will continue to do our best to address them and assist you.
Anthony B.
Posted
The issues was resolved quickly and hassle free. I am not sure what the date was.
Response from Grasshopper Bank· Sep 24, 2024
Hi Anthony - Thank you so much for your 5-star review! We’re glad to hear that your issue was resolved quickly and without any hassle. Providing efficient, smooth support is always our goal, and it’s great to know that you had a positive experience. If you ever need anything else in the future, don’t hesitate to reach out—we’re here to help!
Michael G.
Posted
The quick and personalized customer service has been amazing.
Response from Grasshopper Bank· Sep 17, 2024
Hi Michael - Welcome to Grasshopper! We’re thrilled to hear that you're pleased with the support you've received from Client Services so far. We're here to support you in anyway we can, so if there's anything you need as you continue setting up your account, do not hesitate to reach out.
