Great
37 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
“A better way to buy information technology products.” That's what Patricia Gallup and David Hall had in mind when they founded our company in 1982. Seeing a significant business opportunity in the emerging personal computer industry, the two entrepr...
GovConnection (govconnection.com) has 37 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
37 approved reviews, newest moderated first
Valued C.
Posted
we have been pleased with the ease of ordering online and the personalized service we get from our representative.
Response from GovConnection· Oct 9, 2021
We appreciate the feedback. Thank you so much!
Valued C.
Posted
Darren was awesome. My case was not straightforward and he helped me quickly
Response from GovConnection· Oct 9, 2021
We’re happy to hear you are receiving the level of support to meet your needs. Customer service is extremely important to us – please don’t hesitate to contact us for anything. Thank you.
Valued C.
Posted
Been buying from GovConnection for 15 years. Mined you, we have too. I recently purchased a Microsoft surface. Wow...my worst experience in 25 years of being in this industry. Microsoft is a rip off...Always has been. (except Software) You should not sell a product that nobody stands by unless you over pay every step of the way. Part is my fault for not knowing you need an extra insurance policy for the screen. It is the only laptop you need to purchase a separate policy for the screen. YOU SHOULD NOT SELL ANY MICROSOFT DEVICES...They are not good for a business's IT budget....All they want is to up charge you ever step of the way....How can you justify the over-charges when there are products and companies that are not like that. Why sell or buy MICROSOFT Devices? .
Response from GovConnection· Sep 29, 2021
Thank you, we really appreciate your feedback. We’re sorry your experience was not a positive one. As a technology solutions provider to a wide range of organizations - of various sizes, objectives, and audiences - we offer an equally wide range of products and services from the most popular and respected brands.
Valued C.
Posted
After placing an order with a RUSH delivery, I waited for one week and heard NOTHING from GovConnection about my order. After calling my rep on day 7, she told me that our order would be processed that day. AMEX dinged the charge for fraud and I immediately approved it after I was made aware. Then, Crickets -- I heard nothing from Gov Connection! After another 5 days, I called the Corporate Customer service number and complained again, that after paying for rush delivery, my order had been most definitely not rushed by our rep. Finally, my order was overnighted and delivered 12 days after I initially ordered. Who knows if I would have ever received it, had I not followed up repeatedly.
Response from GovConnection· Sep 29, 2021
Thank you for your honest feedback. We take pride in the quality of our customer service, so we’re really sorry to hear about your experience with this transaction. But we are always looking for ways to improve, so we’ll reach out directly to see how we can do better.
Valued C.
Posted
Reliable, consistent. Never a thought that they might not come through. Thanks again.
Response from GovConnection· Sep 30, 2021
We’re really appreciative of the feedback. We are happy things have been going well, but don’t hesitate to reach out if you need any assistance. Thanks!
Valued C.
Posted
Great service received items quickly.
Response from GovConnection· Sep 30, 2021
We're happy things went so smoothly. Thanks!
Valued C.
Posted
I am new in the technology department. I love working with GovConnection. I have learned so much thanks to your company. Jamie Stoltze and Shannon Morrissey help with everything I need. Their kindness is much appreciated during this crazy time.
Response from GovConnection· Sep 30, 2021
That is so great to hear. We’re so happy you’re receiving the support you need. Please don’t hesitate to contact us if you need anything. We’re here to help. Thanks!
Billy Stapf, Birmingham, A.
Posted
Connection is always quick to help us solve problems when we are looking for something unique. Having an account manager that takes the time to get to know and understand our needs is rare. We truly appreciate their dedication and help.
Response from GovConnection· Sep 30, 2021
Thank you so much for the feedback. It is great to hear we’ve been successful meeting your unique needs. Please contact us if you need any assistance. Thanks!
