GovConnectionReviews of govconnection.com

Advertising a software, then realizing that it is no longer available

Customer Service is horrible. I have not received a receipt in over a month. Products on the website say available, but after over a week you contact them and they tell you its on backorder. Ordered two webcams and received an access point instead, I didn't even get an apology. Just that we will send you the webcams and his a return slip for the access point. On items that you order in error and have not open you have to pay your own return shipping. Unfortunately GovConnection is our only option.

I ran into a lot of issues ordering from you. The rep was very hard to get ahold of and not very helpful in providing information about the status of my order. Within a month and a half, I had received only 1/3 of the parts I had ordered. After repeated emails to the rep, I was told that something was backordered, and ended up having to cancel it and order from somewhere else, receiving it within 2 days. If items are backordered or not being produced, that should be communicated to customers instead of allowing them to just wait for products that are not coming. Very frustrating overall experience and would not recommend to others.

Been buying from GovConnection for 15 years. Mined you, we have too. I recently purchased a Microsoft surface. Wow...my worst experience in 25 years of being in this industry. Microsoft is a rip off...Always has been. (except Software) You should not sell a product that nobody stands by unless you over pay every step of the way. Part is my fault for not knowing you need an extra insurance policy for the screen. It is the only laptop you need to purchase a separate policy for the screen. YOU SHOULD NOT SELL ANY MICROSOFT DEVICES...They are not good for a business's IT budget....All they want is to up charge you ever step of the way....How can you justify the over-charges when there are products and companies that are not like that. Why sell or buy MICROSOFT Devices? .