GofastpassReviews of gofastpass.com

Taxis & Public Transport
255 S Orange Avenue - Suite 104 #1266, Orlando, Florida

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4.6

Excellent

704 reviews

Gofastpass4.6Excellent

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About Gofastpass

Established in 2010, FastPass has connected thousands of passengers to a huge quantity of professionals, licensed and insured drivers. We offer a plataforma online to book your transfer services at the lowest and most competitive rates in the market, combining 24/7 customer service with real-time control and management. Our rates cover all taxes, fees, tolls and gratuities. Everything can be done at the time of the booking and through the website quickly and safely.

Gofastpass (gofastpass.com) has 704 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.

Also known as: gofastpass.com
Website: gofastpass.com
Category: Taxis & Public Transport
Location: Orlando, Florida
Listed on Rated Honest: 2026

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About Gofastpass

Gofastpass (gofastpass.com) has 704 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.

Also known as: gofastpass.com
Website: gofastpass.com
Category: Taxis & Public Transport
Location: Orlando, Florida
Listed on Rated Honest: 2026

Mark S.

Posted Mar 1, 2024

Poor pickup experience.

When I booked, the website indicated we would be met in the baggage area by the driver. We then received texts upon arrival that we were to go outside, and identify the pillar we would be at. We did so, but did not see the type of vehicle identified in the booking (Kia Forte) that we thought would be waiting for us. We also did not see any vehicles with clear FastPass markings. We did see a white Chrysler minivan which turned out to be the driver, but we did not know it was him, and he made no effort to approach us to see if we were his passengers. After an exchange of confusing text messages, he left, and then returned again once we sent a picture showing where we were standing. We ended up being delayed leaving by 20 minutes after a very long day. We would have expected better customer service. FastPass should have told us that the type of vehicle had changed from the original reservation in the reminder notice. The driver should have also made a better effort to identify himself as a FastPass driver and confirm that we are his passengers, rather than just sitting in his vehicle ignoring us while we stood there.

Response from Gofastpass· Mar 4, 2024

Dear customer, We are sorry that you had an experience that was less than you expected. We investigated internally with our team and a vehicle change was indeed carried out (upgrade at no additional cost), but we were not informed in time about the change, as it was carried out minutes before boarding the vehicle (in an emergency). We reinforce our guidance to our employees (drivers) so that they always identify themselves to passengers / customers in a clear and polite way. We apologize for any difficulties you may have had in your collection and would like to emphasize that we are at your disposal to offer you a reward for your new reservation with us. If you need any additional help, please contact us by e-mail: [email protected]. Although the aforementioned occurrence, we identified through our GPS system and application that your boarding and disembarking was 100% complete. Best Regards, Quality Customer Service - GoFastPass.com