Average
160 reviews
GHS SecurityHonesty, pricing, process and quality scores appear once 5 customers have rated them.
GHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .
GHS Security (ghssecurity.com) has 160 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
160 approved reviews, newest moderated first
Sean
Posted
The customer service and tech service is great. I was told by the tech that GHS needed to upgrade/replace my garage door alarm component, and that has not happened. He did work on it and get it connected to my wifi, but that only lasted a couple days. Sean McKenzie
Crystal
Posted
I was lied to from the jump bow I have a contract and my service sucks. My skybell doesn't work half the time. You wait online forever to get assistance. Tech support can't fix your issue. I'm having buyer's remorse
Lynn
Posted
They are always friendly and professional on the phone, and service is always scheduled in a timely manner. All service technicians have been friendly and professional also. Great company!
Lillian
Posted
Your costumer service is bad your prices are really expensive you force people to a long contract.
Response from GHS Security· Oct 8, 2018
Lillian & Carlos, Thank you for being a valued customer of GHS. I wanted to reach out to thank you for allowing us the opportunity to provide security services to you & your family, and to personally apologize for any experience you have had with us that would warrant the comments posted in this review. Upon receiving your feedback, I was able to locate your account and escalated your issues to our Urgent Care Team, who has since then personally reached out to you to resolve any issues you’ve experienced with your system and services. Current notes on your account indicate that the issues you were facing have been resolved and that you are once again happy with the services and equipment we provide you. We value our customers and do all we can to ensure 100% customer satisfaction; if there is anything else that you need assistance with, please do not hesitate to reach out to me directly and I will do all I can to assist - you can reach me via email 24/7 at [email protected]. Based on our recent contact, I hope you will consider taking the time to revise your review to reflect the current status of your account and your experience with our company. We want you to know that your satisfaction is our #1 goal, and we will do all we can to ensure we live out our motto of Saving Lives and Making a Difference. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. Here to serve, Heather S. GHS Security
Robin
Posted
The worst security company I have ever had to deal with. I cancelled my service.
Response from GHS Security· Sep 30, 2018
Robin, please accept my most sincere apologies for any and all issues you've had with the service and/or equipment we have provided to you and your family. I assure you that 100% customer service and satisfaction is our primary goal, and even though you state you've cancelled service with us, we still would like to find out what we could have done better to rectify any issues you experienced during the time you were a customer with us. I have located your account in our database and have issued a ticket for our Urgent Care Team to reach out to you to see what they can do to to assist; in the interim, if there is anything that I can do to personally help you, please do not hesitate to let me know. I can be reached at [email protected] or you can contact us via chat on www.ghssecurity.com. I appreciate your patience, and look forward to working together to ensure whatever issues you experienced are resolved. Again, please accept my personal apologies. Here to serve, Heather GHS Security
William
Posted
Super quick response, very on it!
Lance S.
Posted
I reviewed several security companies including ADT. GHS had the best pricing and warranty of any company I met with. They don't use sub contractors and the GHS technician was great. Highly Recommend.
Megan F.
Posted
Outstanding customer service and response times to alarms. I’ve accidentally tripped my alarm a few times and was so embarrassed - but the responder on the other end of my alarm system was always kind and made sure I was ok. Customer service has been great anytime I’ve had questions or needed anything. I absolutely trust GHS for my home security needs and am glad I picked them!
