Average
160 reviews
GHS SecurityHonesty, pricing, process and quality scores appear once 5 customers have rated them.
GHS Security provides connected smart home solutions and integrated security systems for homeowners & businesses across the US. Learn more about our customized solutions by visiting www.ghssecurity.com/smarthome .
GHS Security (ghssecurity.com) has 160 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
160 approved reviews, newest moderated first
Kuresa
Posted
The system does not work if the power goes out. 24 hr (maybe) is not long enough time. For that alone I'll be switching ASAP. I also only wanted to test it out but got ropped into a 5 year contract. Not happy! Not to mention the batteries always go out. Then the GHS guy that showed up to my house unannounced at night and freaked my roommate out. YUP I'M DONE!
Rose
Posted
Not happy with the service unable to use camera's but being charged for it
Janice
Posted
Once I got used to system, it has been great knowing my home is protected when I’m away, and I can rest well at night, knowing I am safe!
LEONARD J.
Posted
I like my GHS Service! I had a well known alarm company prior to GHS but GHS goes the extra mile to check in to make sure everything is ok even when I trip the alarm by accident. Thank you GHS for keeping my Family Safe.
No
Posted
Terrible customer service.they lie about how many "clips"you get.took 2 months to get a camera fixed that was defective since installation.
Response from GHS Security· Oct 8, 2018
Edward, Thank you for being a valued customer of GHS. I wanted to reach out to personally apologize for any issues you’ve experienced with the services & equipment we provide you, and to let you know we will do all we can to rectify these issues and ensure your 100% satisfaction. Upon receiving your feedback, I was able to locate your account and have escalated your issues with our Urgent Retention Team, who will be personally reaching out to you to resolve any issues you’ve experienced with your equipment/cameras, system and services. We value our customers and will do all we can to ensure your 100% satisfaction as a loyal customer; if there is anything that you need assistance with prior to speaking our Retention team, please do not hesitate to reach out to me directly and I will do all I can to assist - you can reach me via email 24/7 at [email protected]. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. We will be in touch to assist and resolve any & all issues as soon as possible. Here to serve, Heather S. GHS Security
Kenichiro
Posted
The promise of paying my ADT contract nobody is taking care of it. The false alarms products of the isntalation and bad sensor I never receive the check to pay them
Response from GHS Security· Oct 8, 2018
Kenricho, Thank you for being a valued customer of GHS. I wanted to reach out to personally apologize for any issues you’ve experienced with the services & equipment we provide you, and to let you know we will do all we can to rectify these issues and ensure your 100% satisfaction. Upon receiving your feedback, I was able to locate your account and have escalated your issues with our Urgent Care & Retention Team, who will be personally reaching out to you to resolve any issues you’ve experienced with your contract takeover, system and services. We value our customers and will do all we can to ensure your 100% satisfaction as a loyal customer; if there is anything that you need assistance with prior to speaking our Retention team, please do not hesitate to reach out to me directly and I will do all I can to assist - you can reach me via email 24/7 at [email protected]. Thank you for your patience, loyalty, feedback, and for allowing us the opportunity to serve & protect what matters most, to you. We will be in touch to assist and resolve any & all issues as soon as possible. Here to serve, Heather S. GHS Security
Tiffany
Posted
Majority of the time our doorbell camera does not record. The other half of the time it says our storage is full, therefore it stops recording, and you have to manually go in and delete recorded footage.
Cristina
Posted
Price could be better for what I pay I would have alot more equipment through vivant.
