SpruceReviews of getspruce.com

As i am not there to inspect, I am going off of past experiences & the pictures that were sent. Everything looks ready for my return to a marvelous home! Thank you

I am absolutely appalled by the quality of the service I received. Frankly, calling this a cleaning is generous. My apartment looks as though it was never cleaned at all. The bathroom mirrors are still covered in dust, there is debris left in the sinks, and the kitchen floors are still dusty with dirt and debris left in the corners. My apartment is completely empty, with no furniture to work around or obstruct access to any surfaces. There is absolutely no reasonable excuse for this level of carelessness. I was concerned from the moment your employee arrived with nothing more than a cart, dustpan, and broom. Unfortunately, my initial concerns proved justified. The results speak for themselves, and they reflect an unacceptable lack of preparation, effort, and professionalism. What makes this situation even more concerning is that your employee failed to lock my apartment when leaving. That is not simply poor service; it is a serious security concern. I trusted your company with access to my home, and that trust was not handled responsibly. I paid your company to provide a professional cleaning service, not to waste my time, leave my apartment dirty, and create a security issue in the process. There is a significant difference between a cleaning that falls short of expectations and one where the most basic tasks have clearly not been completed. I expect an explanation for how this was allowed to happen, along with a resolution that appropriately addresses the unacceptable quality of the service provided. I would also like to know what steps you intend to take regarding the failure to secure my apartment. This experience has been profoundly disappointing, and I would have a difficult time recommending your company to anyone based on what I have experienced. I expect a prompt response and a meaningful resolution, not a generic apology.

Apartment was very clean, they did a great job. Appreciate the level of cleanliness that they did, it was very well done and they were very efficient.

Good service.

Spruce made my entire experience so easy, from the simple booking process to their great communication and punctuality. I’m so grateful for the care and effort Marisol put into making my home feel fresh, clean, and beautiful again. The attention to detail was outstanding, and you can genuinely tell she takes pride in her work. She helped me out tremendously, and my home looks incredible. I couldn’t be happier and highly recommend Spruce to anyone looking for a cleaning service that truly cares! ❤️

Perla went above and beyond!

they did a great job and my apartment is clean

My front door was left wide open after the cleaner left, not unlocked wide open. I fortunately went straight home after work so it was only open for a out 3 hours. Usually I have an appointment after work on Thursdays and had I gone straight there instead of home the door could have been open 8+ hours