Great
1,084 reviews
GeologieHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Simple. Personalized. Results.Skin, hair + body care.25 time award-winning formulas rooted in science with ingredients clinically proven to work. Discover your routine today!
Geologie (geologie.com) has 1,084 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
1,084 approved reviews, newest moderated first
Andrew
Posted
Love how this product has worked in the past few weeks that I’ve been using it. It’s definitely way better than my previous routine by Curology and I can wait to see how it performs in the next few weeks
Response from Geologie· Dec 27, 2021
Love to hear that, Andrew! Glad things have been going well. Keep us posted on your continued results, and please don't hesitate to reach out to our support team if any questions come up along the way.
Will B.
Posted
I got the test kit to see if I wanted to buy the full product. I didn't know it was going to put me on an auto subscription. The guys at geologie help me out. Although I could not cancel the order cuz it was shipped the gave me a discount and help me stop further subscription. They were just super helpful and cool about everything.
YCastillo
Posted
I ordered the free trial and liked it. However I was charged $135 before I had an opportunity to cancel. All emails go to spam, so I did not become aware of the renewal until it was too late. I emailed the company, I wrote via chat before the order was fulfilled to avoid the hassle of having to return the item but they did not respond. They could have had an opportunity to fix this and retained my business but the lack of communication leads me to believe that they want to delay communication since its less likely someone will go through the return process. Shady business.
Response from Geologie· Jan 12, 2022
Appreciate the review, Yani, and sorry for any inconvenience here. We take measures on our side to try and prevent those upcoming order emails from hitting your spam folder, and offer complete control of your subscription from your Account page, where you can delay orders if you're not ready for them or cancel outright during your trial period if things aren't working out. Our team's normally quick to respond, but when we get messages during inactive hours, we have to play catch-up on what came in overnight and aren't able to cancel everything requested before shipment. That's where our no-hassle returns come in, though. We've tried to make that process as easy and intuitive as possible, linked on our FAQ page, for anyone in need of sending back an unused regimen order our way. Let us know if you have any other questions or if there's anything else we can help with.
Brandon
Posted
My package was damaged due to no fault of geologie - they graciously replaced the damaged product at no cost. Awesome customer service!
Evan S.
Posted
The customer service is phenomenal and the products are even better. 100% recommend
Response from Geologie· Dec 17, 2021
Appreciate you, Evan! Glad to hear it's been an all around positive experience. Let us know anytime we can help or answer questions.
Ariel S.
Posted
Excellent customer service making sure the order and experience was a pleasant one.
John
Posted
Stefan helped me out with the shipping number and ask me if the item got delivered and was very kind. thank you for helping me out! Thank you!! by the way, I'm already getting results in 2 days. an amazing product. Thank you!!!
Response from Geologie· Dec 17, 2021
That's Stefan for ya! Glad things are going well with the regimen, John. Keep it up and let us know if you have any questions along the way.
Lee B.
Posted
If you are "purchasing" the free trial make sure to instantly cancel the subscription as you will be waiting the longest time imaginable for it to arrive, I can only imagine that they do this to ensure they take your money before you get to try the product as the next payment date will pass before the trail has arrived
Response from Geologie· Dec 7, 2021
Thanks for the review, Lee. It's also important to note that we're shipping your order to Australia during the busiest shipping time of the year, with ongoing COVID-safety precautions in place as another variant surges. Our support team will continue to follow along with your order's tracking information on our side to ensure it's moving along in transit, though, and you're welcome to log into your account with us at anytime to extend your trial period. We offer complete control of your subscription there whenever you need to make a subscription preference change or manually move an upcoming order date.
