Great
1,084 reviews
GeologieHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Simple. Personalized. Results.Skin, hair + body care.25 time award-winning formulas rooted in science with ingredients clinically proven to work. Discover your routine today!
Geologie (geologie.com) has 1,084 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 89 reviews with 4 stars · Clear filters
Hashim Ali N.
Posted
Great customer service. Got a refund on a late delivery which is quite good. Skincare is alright although face wash comes in small 60ml bottles with high price. Quite effective although only with long term use.
Jason
Posted
Geologie really cares about your skincare routine. Customer service agents will ask questions that go beyond the surface to get you to a happy place with Geologie’s products. Also, don’t sleep in the roll-on deodorant. It smells great and works well!
L B.
Posted
I think that this product at this time is a good fit for me. Having used so many different products I found these to suit my needs. And the convenience of not having to remember to buy more with there subscription service makes it a no brainer for lots of people.
Silvano P.
Posted
Good responding from email and very good service
NATHANIEL S.
Posted
I had some issues with my first order but customer support fixed this issue within a week. Their products come with easy instructions and have been working as advertised.
AC F.
Posted
UPDATED: After receiving an email from a customer support supervisor and reaching a satisfactory resolution, I have decided to update my review. This company offers a very good product that I would recommend based on its quality. My only concern is their cancellation policy, particularly regarding the first payment after the trial month. It would be helpful if they sent email reminders about an upcoming payment within a week of the charge date. This would prevent many issues for both their support team and customers. Additionally, it would be beneficial to have live support available, at least through chat, as it seems their agents are often offline.
Steve
Posted
Really like the products. Like how you have the option of signing up for a subscription or purchasing products al a cart. Also being able to order from Amazon is nice as well.
Gillian G.
Posted
My initial experience with Geologie was not a great one as I was charged for a subscription I was not aware I signed up for. However, I have edited my review because after working with a customer service representative, my complaints were resolved. I feel that this company cares about sustainability and the environment and customer satisfaction.
Response from Geologie· Feb 15, 2024
Thanks for your review, Gillian. Our customer success lead followed up with you yesterday and is awaiting a reply to see how else we might be able to lend a hand here. We outline how long the trial period lasts; what ongoing pricing will be for the full-sized set after the trial period; our return, refund and early cancellation policies; and subscription management options throughout the purchasing journey, including in multiple places throughout our diagnostic results, the checkout page and in post-purchase emails. You would not have been able to check out with a discounted trial order that entailed a membership for recurring orders without an explicit callout directly above the "Pay Now" button that you would be enrolling into a subscription with us. We were also able to confirm that you received and opened our upcoming order notification for your first full-sized order with us and unfortunately did not take action to cancel or modify your subscription regimen prior to its processing. We're happy to work with you on a resolution here if the trial terms and subscription details were not fully understood. We always want our customers to be in the driver's seat when it comes to their products and preferences, and have many customers who choose to move forward with their regimen on an a la carte ordering basis if that's preferred over the subscription. If there were any products from the set you did enjoy and wanted to move forward with, we're happy to work with you one-on one to find unique pricing that might better align with your budget. Don't hesitate to follow up with us so that we can ensure you're taken care of.
