Average
391 reviews
Gen MobileHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Rated Honest, with an average rating of 3.1 out of 5.
Showing 135 reviews with 1 star · Clear filters
MARIA
Posted
Someone else had the same number
Response from Gen Mobile· Apr 23, 2026
Hi Maria, We're sorry to hear your number was being used by someone else. If you are receiving unwanted calls or texts, you can dial 611 to look into options like changing your number.
LINELL
Posted
My Sim doesn't work in my phone.
Response from Gen Mobile· Apr 23, 2026
Hi Linell, We’re sorry your SIM isn’t working! Sometimes a quick restart can reconnect your SIM. If that doesn't work, removing the SIM, gently wiping it, and reinserting it can help if dust or misalignment is causing the issue. If you’re still having trouble after trying these steps, please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
JENNIFER
Posted
Did not get sim card in mail.
Response from Gen Mobile· Apr 23, 2026
Hi Jennifer, We’re sorry your order hasn’t arrived yet. All orders are sent with tracking, and our team can help look into this. Please give us a call 611 or chat with us at genmobile.com so we can review your order and assist.
Shannon S.
Posted
I was very sick when I got my phone and was unable to use it for a couple of months. Now it's disconnected and I can't get anyone to answer me to reactivate my service.
Response from Gen Mobile· Apr 22, 2026
Hi Shannon, I understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. If your benefit was removed, you can purchase a prepaid plan or reapply to keep your line active. You can call Customer Care team at 833-528-1380 or chat with us at genmobile.com and we can help you explore your options.
DEL
Posted
I'm unable to use the card in the phone, so therefore I'm not actually using your service.
Response from Gen Mobile· Apr 21, 2026
Hi Del, we’re sorry your SIM isn’t working! Sometimes a quick restart can reconnect your SIM. If that doesn't work, removing the SIM, gently wiping it, and reinserting it can help if dust or misalignment is causing the issue. If you’re still having trouble after trying these steps, please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
KEVIN
Posted
Provide a 5G phone for free, you cannot do anything with the 4G phone.
Response from Gen Mobile· Apr 17, 2026
Kevin, If you received a free device as a courtesy to use with your free Lifeline service, the device type could vary. The devices are generally Android smartphones that can be used for calling, texting, web browsing and using apps. While these devices work great for essential services, if you are looking for a device with more advanced features, we offer upgrades, or you can bring a compatible device of your own that you purchased or already own.
Melissa R.
Posted
The service is absolutely horrible. You can barely hear anything. It's not really audible, the phone is crap? It gets super hot, just trying to charge it. And you have to charge it at least once a day. And that's literally with no usage. Now this is ridiculous, it should not be overheating, right off The Rip. I don't even want the stupid service. I want to go with a different government phone company. And I can't because I'm stuck with this dumb phone company. This is absolutely the most horrible piece of garbage phone I have ever used. I had the foxx phone which was great. It ran good. I didn't have any problems with it. Well, it got stolen from me. So I had to cancel it, and I had to order from a different company. So I chose Gen. mobile... boy! did I make a huge, huge huge mistake! Because the little hot pepper phone that you sent me. It doesn't work worth a crap. You can barely even make phone calls on it and you can't hear, when you finally do make a phone call.. it sounds warbled like the Peanuts Teacher. It is absolutely ridiculous and a horrible phone. It's useless if you can't hear anything and all you hear is what wah, wah, wah sounds like the peanuts teacher..And now they want me to pay money to get a better phone. Ha! no, thank you. I'll go to a phone shop and just outright Buy another phone and just pay the bill every month.
Response from Gen Mobile· Apr 17, 2026
Hi Melissa, We sincerely apologize if your experience with Gen Mobile did not meet your expectations. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. You can also bring your own device (BYOD). Please call our customer care team by dialing 611 for more info on your options. We truly understand how important this is for you, and we hope to make things right.
VINCENT
Posted
Send me a new phone or replacement
Response from Gen Mobile· Apr 17, 2026
Hi Vincent, We're really sorry to hear about your lost phone and understand how frustrating that must be for you. While some of our devices are provided for free through government subsidized programs, they unfortunately don't cover lost, stolen, or damaged devices. If there’s anything else we can help you with, please give us a call.
