FamiPrintsReviews of famiprints.com

Response from FamiPrints· Jan 4, 2023

Thank you for contacting us. We are sincerely sorry that you received the wrong product or not as described :( Can you please provide one detailed photo and one overall photo so our team may see the problem and assist you. We will get this resolved as quickly as possible. Looking forward to hearing from you soon!

Response from FamiPrints· Oct 20, 2022

Thank you for your review. We are very sorry for your unsatisfactory shopping experience. I checked and found that we didn't misprint two prints and force you to pay. In the first order you entered the wrong date and the order was delivered to you, then we assisted you to resend the replacement order with the correct date and above all we covered the entire cost of the product. export, we only invoice you so that you can assist us with shipping costs, and are subject to your consent as our exchange with you. For international fees, can you please help us send a screenshot of the transaction, we will refund as soon as possible. I hope my explanation will calm your anger and clear your misunderstanding. If there is any dissatisfaction, please contact us via email support (support.famiprints.com) Hope to hear from you soon. Have a wonderful day!

Response from FamiPrints· Sep 6, 2022

Hi Christopher, ​ Thank you for contacting us. First of all, we extremely apologize for this inconvenience. We sincerely regret that you received the incorrect design. We received your photos and after reviewing them, we determined that this is the printer's mistake and that we neglected to double-check everything before packing. We don't want this case to happen. In this case, We have resent and resolved the issues with you via email. Again, we are sorry for the issues & thank you for your understanding

Response from FamiPrints· Aug 25, 2022

Thank you for contacting us. We apologize for the inconvenice this has caused. Could you please send us your order or the email you used to place it to our support email at [email protected]? I will look into it as soon as possible. Once again, sorry for any inconvenience caused, and we look forward to your response. Thanks & Best Regard, Support Team.

Response from FamiPrints· Jun 6, 2022

Hi Carroll, We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer. We found out through investigation that the product was damaged during the course of shipment. In the current case, we have dispatched the replacement product and this time we are going to ensure that it does not receive any damage during shipment. We regret the inconvenience caused. We have included a 10% discount coupon with our email for your next purchase. Thanks for bringing the issue to our attention and we hope to provide you with a better shopping experience next time. Please feel free to contact us with your queries in the future.

Response from FamiPrints· Apr 29, 2022

Hi Josh, Firts of all, we are deeply sorry that you had to wait so long and that we did not meet the requirements. We now understand and apologize for everything you've been through and are still waiting on. In fact, our customer service representatives will respond to your email and message within 24 hours. During the sale season, send a hug email and message every day, and it will take longer to respond. Second, the majority of our orders are delivered within 7 to 14 business days; your order was shipped and is currently in transit as our system was updated. We anticipate that your order will arrive within the next few days, so please wait for an update on the tracking. Once again, we truly apologize for any inconvenience that this might cause. Thank you for your patient and understanding!