Eyemart ExpressReviews of eyemartexpress.com

I have been calling the Onalaska store do 5 days to check on my glasses I have called daily all hours of the day and have not gotten the phone answered! What is the deal with this store! I called the Madison location and the picked up immediately

The glasses fit perfectly and were budget friendly. Only issue is when I ordered and uploaded my prescription, it wasn’t there. Staff was quick to resolve and had my order out promptly. 1 note: I couldn’t find anywhere on my account where my prescription was.

Our experience at Eyemart Express started well enough. We had a very nice, knowledgeable person named Susan help us on our first visit when we were getting glasses for my wife. Susan was efficient without making us feel rushed. We left with two pair of progressive bifocals. I ordered a pair of Oakley prescription glasses also with a progressive bifocal lens and premium 1.67 lenses as my prescription is quite heavy. They were $456 and would be done in about a week. We were quite happy. After a couple of days my wife could not handle the bifocals as they made her dizzy and gave her headaches. We decided to make the 72 mile round trip to Eyemart Express to exchange the bifocals for single vision lenses. We arrived on a Friday morning and explained the problem to another Eyemart employee (not Susan) and clearly told her we wanted an exchange, not a refund. She started talking about a warranty issue and said she couldn't offer a refund because it was the managers day off. It made no sense to us but we left and made the 72 mile trip again on Saturday as her headaches were getting worse. We easily exchanged the glasses with Susan and she took good care of us once again. My Oakly glasses with the supposed 1.67 high index lenses were ready within the time frame stated. After yet another 72 mile round trip upon arrival I was shocked to see what looked like extra thick Coke bottle bottoms. Those lenses were at least 3/8 thick! They looked ridiculous. The fact the someone at Eyemart Express thought that was acceptable is amazing to me. They (not Susan) claimed that different manufacturers have different lenses. I’m calling BS on that. I have worn the same prescription with the 1.67 index lenses from different manufacturers for years and NONE of them were even close to the thickness of those laughable aberrations. I got a refund. Bottom line from our experience. If you want a simple, inexpensive single vision product they will probably do the job. But if you have a more complex prescription and need a high index lense I would look elsewhere. And ask for Susan.

I was very skeptical about ordering glasses online. But Eyemart Express relieved all of my concerns. I think I will order a second pair... right now. Very easy process. Zero regrets.

Very fast and great service

Easy to use web sight. Good price, the glasses seem sturdy.

Ordering process was straightforward

Great experience!!