Great
1,430 reviews
Eyemart ExpressHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
1,430 approved reviews, newest moderated first
Michael S.
Posted
Fast, affordable, efficient. How can you beat that? Awesome business model and execution.
Response from Eyemart Express· Mar 27, 2025
Thanks Michael! We always love hearing from happy customers! We look forward to seeing you again!
Doris B.
Posted
I was having problems getting the order put through completely had to call customer service they were kind enough to talk to me about that and tell me what to do and once that was done my order was completed process was extremely easy once I got past that one point and that was no one's fault but my own.
Response from Eyemart Express· Mar 27, 2025
Thank you so much for taking the time to rate and review your experience. We’re overjoyed to hear you were satisfied with our customer service! We look forward to seeing you again!
C C.
Posted
Extensive selection of frames to chose from Easy to customize lenses, etc Exceptional customer service Website is easy to navigate and “shop”
Response from Eyemart Express· Mar 27, 2025
Thanks for the compliments! When you’re happy, we’re happy. If there’s anything else we can do for you, please feel free to reach out!
Frank T.
Posted
Just needed frames couldn't buy
Response from Eyemart Express· Mar 27, 2025
Unfortunately, we only offer complete pairs of glasses for purchase online at this time. We’re always working to improve our experience, and we appreciate all feedback given. If there is anything else that we can do for you, please feel free to reach out to [email protected]
Yvette C.
Posted
Very fast service
Response from Eyemart Express· Mar 26, 2025
Thanks Yvette! So happy to hear about your experience. Thank you for sharing this review!
John S.
Posted
I cancelled my order minutes after placing order noticed wrong frames orderdered. still billed and made glasses after very quick and clear cancellation. why?
Response from Eyemart Express· Mar 26, 2025
All reviews are helpful reviews, so thank you for yours. We’re so sorry about your less-than-stellar experience. Please email our customer service department at [email protected], and we’ll help however we can.
STEVEN M.
Posted
All good with my online order!
Response from Eyemart Express· Mar 24, 2025
Thank you! ☺️ We always love hearing from happy customers.
christopher M.
Posted
Bad customer service. They are under staffed. When I called to check on my order it took forever to answer and when they did they didn't have time to help me and told me they would call me back. Didn't happen. Just all around bad experience.
Response from Eyemart Express· Mar 24, 2025
Oh no! We’re sorry about the wait and not receiving a call back! Give us a chance to turn things around. Just contact our customer care line at 1-888-372-2763, and we’ll do our best to make it right.
