Average
201 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam AdelmanCEO, Envelopes.comUPDATED October 1, 2025
Envelopes.com (envelopes.com) has 201 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
201 approved reviews, newest moderated first
Anita G.
Posted
We ordered on 11/28, there was an issue with the payment but nobody contacted us. We paid again with a different card, but now it's been three weeks and we've not heard a word about our order. I've attempted to call, email, chat and haven't heard a word. Two years in a row we've used this company without issue until this year. I'm just hoping we receive them before we run out.
Leon
Posted
Absolute disaster of a company. It took 22 days for them to respond to my email. They tell you items will arrive within 7 business days when THEY KNOW there's no chance of that happening. They are deceptive and unethical
John B.
Posted
I ordered 700 5-1/4 x 7-1/4 envelopes for party invitations I was doing for large group. They only shipped 100 envelopes. When I realized the mistake I called envelopes.com to report the shortage and determine the quickest way to get me the additional 100 envelopes. I had to wait on hold for over 30 minutes. (Their hold music is terrible and it cuts in every minute to remind you that you are still on hold. When I finally got through I explained the problem and told the customer service representative that I needed the additional 100 envelopes overnighted. I even offered to cover the cost of overnight shipping. They assured me that was not necessary. I never got a confirmation the envelopes shipped. So, this morning I sent them an email request and am currently 25 minutes into being on hold. I am beyond frustrated.
CR
Posted
Would give 0 starts if I could. They are a MISLEADING company. Their website says all over it Next Day shipping. Well, we chose Next Day shipping and guess when it shipped? 2 weeks later!!!! When I complained, I was told some bs about fine print. If you need something on any reasonable timeline, do not use this company. I will report to a consumer protection agency. Rip off.
Lena
Posted
Made an order, a few days later they canceled and didn't tell me. It was for a time sensitive mailing.
marc-antoine G.
Posted
0 star - An absolute nightmare. They printed the wrong color and blamed me for it. They are not taking responsibility over their mistake and offered me a stellar 10% back to cover for their mistake. Stay away from them, this is a low-level company that doesn't care about quality and service.
Tom M.
Posted
Envelopes.com's website offers same day and next day shipping, 3 orders in a row have shipped 2-3 days after promised. When you pay for overnight shipping you expect at least an email that the item is not in stock. Not their policy to notified about missed shipped dates or promised deliveries.
James M.
Posted
Very inconsistent printing within the same print job. Had 5000 color envelopes printed and the colors changed in the same box. Fake reviews on their website as I tried to leave a 3 star review and they would not post it.
