Envelopes.comReviews of envelopes.com

We have used this company for a quite a while and the service was great - prices weren't the cheapest but you knew you would get what you ordered when they said you would. There appears to have been changes within the business and it is very much to the detriment of service and the customer. We have now had 3 orders (plain envelopes) waiting over 1 week before being dispatched. Each time we have chased up the order to be fobbed off with 1 story or another - no justifiable reason, no apology, no solution. Time to find another supplier!

I've worked with printers for 30 years. Even with a digital proof, when the actual print job prints poorly, the pressman would stop the job and provide that proof to the customer to doubly make sure it's what they wanted. It takes more time but it's the right thing to do. In my case, the policy envelopes.com has, absolves them of a higher quality standard than I would expect. I attempted to resolve the issue with them but the only compromise they would make is 10% off my next order. They wouldn't even tell me if they printed on a digital copier (probably) or traditional CMYK press. Too bad because I won't order from them again and am leaving this review to help others.

Buyer beware!! I have used Envelopes.com for a good 10 years+ for my stationery printing business. What on earth happened to them? Their descriptions no longer describe the product I am getting and have always gotten. I have used BRIGHT WHITE folded notecards 80# and 70# or 80# envelopes for 10 years. Now I keep getting a 32lb cheap (LUX) envelope that does not match the paper and the description says 80# on both A1 and A2. This has happened 3 times and the second time they sent me the exact same mistake. It took them 3 times and 2 months to get it right during my busiest time of the year (Thanksgiving and Christmas). Here in January 2024 I thoughtfully looked over everything I ordered and it happened again. Just called and waited 12min and when I asked to speak to a manager, they hung up on me. I am on hold again right now for 25 min. Customer service sucks. Beyond disappointed. I need to find another company!

I've used Envelopes.com for almost 10 years for all of my custom business envelopes and they have gone down hill in the past few years. My recent print job was completely wrong and, after multiple interactions with their customer service reps, they will not send re-prints, allow me to return the print job they messed up or issue a refund. Although my custom format is on file with them (and has been for years) they take no responsibility for their error. I'm basically out $700 and I have to find a new printer to do the job right this time. I will not give them the benefit of the doubt again.

Missed deadline and low quality prints and they even printed my company logo half missing. Contacted customer service which is the worst CS I came across. 0 star company and 0 star customer service.

Failed to meet the deadline, came up with lots of excuses which changed by the minute, blamed me, blamed the shipping company, blamed anyone they could for missing their deadlines. They even tried to say their production time was longer than whats on their website. Customer service was useless.

I placed an order on Nov. 29th and approved the proof on Nov. 30th for 52 recipient addresses on A7 envelopes. Despite their website saying that production and mailing time takes 5-11 days, it is now Dec. 13th and My order has not even been mailed and is still in “processing”! On Monday, Dec. 11 I spoke to Customer Service and was reassured that my order would be sent overnight mail to me on Dec. 13th. I followed up today Dec. 13th and am now being told that they will be sent on Monday, Dec. 18th! These envelopes are for invitations that need to be mailed by Dec. 15th. This is absolutely unacceptable. I requested to speak to a manager and was told that I could not be transferred to one, and instead a request has to be made for a manager to reach out to me. This is the ABSOLUTE worst customer service that I have ever encountered! DO NOT USE THIS COMPANY! Sent from my iPad

Could not have had a worse experience with them. We placed our order a month ago and haven't heard anything. We finally called to see what was going on and they said there was issues with our art. Their team magically fixed the issues with the art while I was on the phone... and said they would try to start production next week. That is a two month delivery for envelopes and horrible customer service. They didn't offer to credit the order or anything. I would give them zero stars if I could. Plenty of places to get envelopes, I will never order from them again.