angelo T.
Posted
Responded very fast
Responded very fast, then I expected.

Average
697 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at [email protected]. We typically respond to all emails within 24-48 hours.
EIO (eio.com) has 697 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
697 approved reviews, newest moderated first
angelo T.
Posted
Responded very fast, then I expected.
Carol K.
Posted
Order not received after having to contact about it. Not received at Post Office. Impossible to contact company via phone as no one ever answers. Poor to non-existent customer service.
Response from EIO· Mar 17, 2022
The customer's review contains DEMONSTRABLY FALSE and thus defamatory information. First and foremost, the tracking for the customer's order shows it was delivered on March 17, 2021 which proves that her claim of "Order not received after having to contact about it" is 100% false. She also states falsely that "Impossible to contact company via phone no one ever answers" and we do provide phone support, however, we are a small business with limited staff and we respond best by email.
Heather K.
Posted
Stood behind their service! Even though the wrong product was shipped, they wanted to make it right. Since they couldn’t get what I wanted, they refunded me 100%. This is something that most companies does ever do. So this is appreciated & welcomed.
Response from EIO· Mar 10, 2022
Thanks for your feedback!
chris
Posted
I will absolutely be using them again. Great prices and quick shipping!
Charles H.
Posted
Delivery time was fine, no complaints. My problem was E-mail said the order was delivered, but it wasn't, so I thought it may have been left at the wrong address. Everything wound up fine.
flkin
Posted
Good prices if you don’t mind paying first and waiting. Found things here not available in Amazon but it was because you pre-pay while waiting for goods to arrive. The free USPS shipping is also little slow. When goods arrived, all in good condition and working as expected. Customer service response fine.
Response from EIO· Feb 9, 2022
Thanks for your review and for your patience during these hard times.
Kai
Posted
I'm very happy with my purchases from EIO. EIO provides free shipping, good prices, authentic products. Most importantly, the customer services response timely with honest information. I will purchase from EIO again.
Response from EIO· Feb 9, 2022
Thanks!
Oh Oh S.
Posted
Failed to notify that this items shipment would take a long time to ship with no indication of when.