Ecwid by LightspeedReviews of ecwid.com

This app makes building a successful business easy. Amazing design, wonderful customer service. Very easy to use and the app makes it extremely easy to build a business without having to be in a computer

Har prøvet mange forskellige website-builders. Ecwid er ikke bare den billigste løsning og super brugervenlig – da jeg havde brug for hjælp, fik jeg svar inden for 24 timer, og hjælpen var tilmed udover mine forventninger.

Absolutely nice and helpful side! Thank You Guys Regards Laszlo Deak Canada

I have read several negative reviews about Ecwid's service team and I disagree wholeheartedly. Yes, their service team is based in chat, but I have never received a robot, always a person. They always go above and beyond to solve whatever problems we have presented to them and are always willing to schedule a video conference if they are unable to resolve the issue via chat. The platform itself is very well handled when it comes to an eCommerce platform and I have found it very simple to integrate within my website designs (other bigger name eCommerce platforms require 3rd party paid apps to integrate into a website other than their platform). Many of my web design clients are not very tech savvy and they find the Ecwid App simple to navigate and manage their storefront and products.

incredible features for small business

I cannot recommend this company. The software is great, but the support is horrible. They use chat for support, and sometimes one only gets a bot. They promised to elevate and respond quickly, which turned into 2 lost days of business. They didn't live up to this and other commitments in my situation. Now I have to start all over building a site. Major stress and lost effort. I paid for a year, and they say no refunds. I'm very disappointed.

I signed up with Ecwid in April on the recommendation of the company that helped me set up my LLC. While filling out my billing and payout information, I provided the secondary account my business uses to keep track of taxes owed. This account is through Chime Bank. My information was accepted and I was told that I may receive an email regarding additional information needed for verification prior to receiving my first payout from orders received. I made sure not to have my online store front open until I received this email, but I never received any correspondence from Ecwid and my profile showed that I was approved to accept payments. So I opened my store front and accepted a few orders. June 11 was when I first received payment for the orders, but I barely received the payout today, June 20. Prior to receiving my payout I reached out to support for assistance twice. The first time I spoke with them, I was told that my application to receive payouts was in a long queue for manual verification and that it could take up to 4 business days to be approved and for me to receive my payout, or for them to notify me that they need additional info. The second time I spoke with them was after those 4 business days had passed and I still hadn't received my payout or an email. This time they told me pretty much the same thing, only they said it could take up to 2 business days. I finally received an email the day after my 2nd correspondence stating that they don't work with Chime Bank. I uploaded my primary bank info, and then finally received my payout 3 days later. The support team was very polite and helpful, and I appreciate their assistance. My complaint at this point is that 1) Ecwid should have provided notice of banks they don't work with prior to signing up, or have their software coded to not accept certain routing numbers. 2) In addition, there shouldn't be a need for manual verification when other e-commerce platforms will approve your information almost immediately and send payouts that same day. The long delay in receiving my payout interrupted my ability to purchase materials for other orders and impacted my business by causing some orders to be canceled. 3) If additional information was needed to approve my application, it should have been requested immediately, not 2 1/2 months later. If my application was actually pending for 2 1/2 months prior to reaching out to support, then that's another issue with the company altogether. I have closed my Ecwid account and moved my store to another e-commerce platform. No issues receiving my payouts there. I wouldn't recommend Ecwid to anyone starting their own business because they aren't diligent in their communication with their customers and their process is apparently too slow.

I purchased the Ecwid premium plan because they initially promised to connect my ecommerce site with Meta, Ebay, Amazon etc.. I quickly realized that I was not able to be connected to Facebook shop due to configuration and odd policy. I also realized that to be connected to eBay and other platforms " there are additional hidden charges "which was not disclosed to me before I purchased their service". They have also charged tax when I was exempted from tax in the UK in the first year trading as my turnover was below the threshold. To add insult to injury, they were malfunctional with configuration issues and they are not helpful. All in all, a very bad experience and obviously a brand with a very bad culture.