Ecwid by LightspeedReviews of ecwid.com

I have been running my online store using Ecwid for just over two years now and I am still in awe of the exceptional, top-notch quality of their services, especially their customer support. Every time I've contacted Ecwid's support team, I've been greeted with kindness, patience, and professionalism. Their assistance tends to exceed mere problem-solving. Instead, it feels like they endeavour to uplift the overall experience of their clients - a performance that truly reinforces their commitment to customer satisfaction. From setup questions to technical glitches, Ecwid's support team was always there to guide me through it. They've not only provided immediate resolutions but have also equipped me with useful preventive tips for similar issues in the future. What's commendable is that with each interaction, their support seemed to outshine the already high standard they set during the previous encounter. However, Ecwid is not just about superlative support. The platform itself is easy to navigate, enabling efficient management of my e-commerce store. They've essentially reduced the technical jargon into easy-to-understand language, clearing the path for my business to thrive online. In a nutshell, my experience with Ecwid by Lightspeed has been nothing short of exceptional. They have a stellar product complemented by sterling customer service. I wholeheartedly recommend Ecwid to anyone looking to make their mark in the e-commerce world. Every great company is built on customer service, and in my book, Ecwid deserves the highest accolades for their relentless dedication to their customers.

I love using Ecwid! Only challenge is how to make bulk sale for more than one item, but great tools, easy shipping integrations (I’m in Canada), and fair costs. Great app, easy to use. Makes everything easier! 🙌

I wholeheartedly recommend ECWID. I've been using ECWID for several years now for students to pay for their acting classes. It's very easy and straightforward to manage. The android app is handy too to see sales and check instantly if a student has paid their fees.

The BEST company to host your site! I cant say enough good things about Ecwid. Better than any company out there, by far. Try it out and you will be extremely happy!

Overall, I like the platform. I use the Venture plan and use Ecwid only for processing payments, I use a custom website for my business. I do find that they tend to nickel and dime for extra features/reports and are lacking some features that I could use but for the price, I am content.

Our business started with Ecwid. The customer support is beyond amazing. The whole platform is getting better and better exponentially. If you are starting an ecommerce store then there is definitely not a better platform out there. I tried all of them so I would know.

I've been using ECWID for some time now, and I must say, their customer service is truly outstanding. From the moment I reached out with a query, they've consistently demonstrated a level of professionalism and friendliness that's rare to find. What sets them apart is their willingness to go above and beyond to resolve any issue, even those beyond their immediate scope. Whether it's a technical hiccup or a question about optimizing my store, they handle it with expertise and a customer-first attitude. It's evident they genuinely care about their users' experience.

As far as the actual customer service delivered by the agents at Ecwid, it would be a 5. However, in terms of the company and how they market the 'ease' of it all, along with the wonderful things you can do with your business, they would only score a 1. Ecwid's content marketing is super slick, but they are very careful to only market the headline or hook. I am on the business plan with a few added extras, which means I've upgraded twice. I've just been informed that I can have a maximum of 10 pages, which is poor for any site that's been upgraded twice. I'm told the unlimited plan gives me 100 pages. And do not be fooled by the 'Unlimited Products' or '2500 products' on the upgrades, you will need way more than 10 pages at 2500 products! Every aspect of Ecwid's operation seems designed for revenue generation. Yes, the customer care is good, but you'll never have all the important features you really need as you start your website/business. The URL structures are a mess, making it difficult for search engines to read. This works great for Ecwid when you don't get sales, as they have a marketing partner on standby to boost your sales. They are optimized for one thing only: generating revenue. They might be fine if you have 2 or 3 products and work from your kitchen table, but that's about it. They will never be the right platform for a store that wants to scale quickly. Remember, there's nothing in it for Ecwid if you scale. Tonight we start the process of scoping out another platform unfortunately, disappointing for us after months of hard work setting up and a dreadfully poor customer experience from those making the decisions at Ecwid. I hope you are listening as your customers and your customer care teams dealing with the issues, deserve better than you are delivering!