Excellent
5,295 reviews
Dutch VetHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
5,295 approved reviews, newest moderated first
customer
Posted
Dr. Boomer was knowledgeable, friendly and worked within my financial confines. She set me at ease. I will definitely use her again.
Response from Dutch Vet· May 12, 2025
Thank you for your kind words! We're so glad to hear that your experience was positive and that our vet made you feel comfortable while working within your budget. We look forward to helping you again in the future!
Rose N.
Posted
Quick and able to hopefully solve the problem
Response from Dutch Vet· May 12, 2025
Thanks for your feedback! We're glad we could assist quickly and hope the solution works well for you and your pet.
Sunny T.
Posted
Dr. Abel is truly one of a kind. From the very first virtual appointment, it was clear how genuine, informative, and patient he is. He doesn’t just answer questions—he takes the time to explain, educate, and make sure I fully understand what’s going on with each of my dogs. You can tell he truly cares. Even though our visits are virtual, it never feels that way. He comes across as someone who knows and loves your pets as much as you do. My pups and I honestly consider him a long-distance uncle—always just a call away for thoughtful advice, support, and care. Dr. Abel has earned our trust a hundred times over, and I can’t recommend him enough. If you’re looking for a vet who treats your animals like family and brings real heart to the job, he’s the one.
Response from Dutch Vet· May 12, 2025
Thank you so much for your thoughtful and heartfelt review! We're so glad to hear that your experience has been filled with trust, care, and genuine connection. It’s wonderful to know that even through virtual visits, you’ve felt truly supported and understood. We're grateful to be part of your pets' care and look forward to continuing to be there whenever you need us!
Marie K.
Posted
The process for getting flea preventatives/dewormer was easy and very low stress for the cats. The process was fast, and I was able to pick and choose which treatment options to move forward with. I went from finding out that dutch existed one day to having the medications set on the next. Great experience and I definitely recommend it.
Response from Dutch Vet· May 12, 2025
Thank you for the great feedback! We're so glad the process was smooth and stress-free for both you and your cats. It's awesome to hear how quickly everything came together—we really appreciate the recommendation!
Justifica
Posted
I told one of the vets I had seen, Mary Allen, that I put my cat to sleep, she did not even say sorry nor did customer service, they just deleted the cat's account. Obviously, they have no sense of really caring about you or your pet. Getting prescriptions is difficult as they didn't have everything in their pharmacy, whether they did or it had to be transferred to another pharmacy, it took a long time to receive medications even if I paid for rush shipping. I asked once to transfer a medication to my local pet pharmacy and they sent it somewhere else. I ordered a urine test kit and the doctor sent the wrong one plus it took over a week to arrive and I could not use it, it was unopened and untouched and is not a medication, all it is is sand litter and glass test tubes, but they refused to take it back, it cost me $170. The most recent medication I ordered five days ago has still not arrived. I consider this poor customer service. The vets themselves are very good and helpful and the ability to have unlimited visits without leaving the house is terrific. But I would think twice about using them again after my subscription expires if I ever have any pets in the future.
Response from Dutch Vet· May 12, 2025
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the loss of your cat. Please accept our sincere condolences—we understand how difficult losing a beloved pet can be, and we regret that you didn’t feel the compassion and support you deserved during that time. Regarding your concerns, we’d like to address a few key points: We apologize if the account deactivation felt impersonal. Our intention was never to dismiss your loss, but rather to ensure the system was updated appropriately. We agree that this moment called for more sensitivity, and we’re actively reinforcing this with both our care and support teams. We’re sorry to hear about the challenges you faced with prescription fulfillment. We always strive to process medications promptly, whether through our own pharmacy or via transfer to a third-party partner. We would like to take a look at this issue and determine where the break down occurred. We have requested more information to look into your account directly. With regard to the urine test kit, we understand your concern. While diagnostic kits are non-returnable due to safety protocols and handling regulations—even if unopened—we hear your frustration and are working to make our return and communication policies clearer. As for the most recent medication order, we’d be happy to look into the shipping status and ensure it’s moving as quickly as possible. We’re grateful for your kind words about our veterinary team and the convenience of virtual care. It’s disappointing to hear that these positive experiences were overshadowed by issues on the pharmacy and service side. Please know that your feedback is being taken seriously and will be used to help improve our processes and communication. If you’d be open to it, we’d love to connect directly and work to make things right. Please don’t hesitate to reach out to our support team at [email protected].
Claire
Posted
I’ve met with two vets and they have both been very kind and helpful.
Response from Dutch Vet· May 12, 2025
Thank you for sharing your experience! We're so glad to hear that both vets provided kind and helpful care. We’re always here to support you and your pets!
Leanne L.
Posted
So easy, wonderful vets!!
Response from Dutch Vet· May 12, 2025
Thank you for the kind words! We’re so glad to hear that the experience was easy and that you loved working with our vets. We’re here whenever you need us!
Jesus Felix C.
Posted
Vet was very knowledgeable and very attentive to questions and concerns. All concerns I had were alleviated and answered all questions.
Response from Dutch Vet· May 12, 2025
Thank you for your feedback! We're so glad to hear that the vet was able to address all your concerns and provide the information you needed. We're here anytime you need further support!
