Excellent
1,207 reviews
DogtraHonesty, pricing, process and quality scores appear once 5 customers have rated them.
For the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential. For more information, visit www.dogtra.com.
Dogtra (dogtra.com) has 1,207 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
1,207 approved reviews, newest moderated first
Wendy E.
Posted
I am very impressed with the excellent customer service. My issue was addressed and Dogtra will examine my charger to find out what the problem is.
Response from Dogtra· Aug 18, 2023
Thank you Wendy! We are happy to help anytime!!
tim G.
Posted
I had a 2500 T&B collar that I have had for about 14 years and kept having intermittent issues with the beeper function. I sent it back three to four times and had it checked out. We replaced batteries and found a short one time but Dogtra kept after it, even paying for my shipping costs a couple of times. After this many years and trying to help me out they are replacing the collar for me with the newer 2700 version!! I still have a 2000 T&B that is about twenty years old, been rebuilt a couple of times and with fresh batteries is still working great. I don't know of many companies that work this hard to satisfy their customers as Dogtra does! I strayed once to another brand, had issues when the unit was twelve months old and was told they could not do any repairs and that they were sorry but I was just stuck with their collar. Thanks Dogtra and Jordan for working with me and helping me out
Response from Dogtra· Aug 16, 2023
So glad you are pleased with both the product and the service!! We strive to keep our customer's happy and reading your story is the reason why. We love our customers! I will pass your thanks along to Jordan. Thank you for being a loyal Dogtra customer.
LB
Posted
My recent experience with Nick from customer service was awesome. I had a few unfortunate things happen with my Dogtra device this summer and he went above and beyond to make it right.
Response from Dogtra· Aug 16, 2023
Thank you for your review! While we know that on occasion things happen, we strive to make sure that a resolution is reached quickly. I will pass the kudos on to Nick!
Amanda R.
Posted
Nick was very personable and friendly. He even told bad Dad jokes, which made me laugh and it was very refreshing to speak with someone in customer service that was so enjoyable. He also explained the issue to me and the turn around time to fix the collar is very reasonable.
Response from Dogtra· Aug 16, 2023
That's great! So happy to hear you had a good experience with Nick and the service he provided. Let us know if you need anything else.
Thomas S.
Posted
Great customer support and great product. Works as expected, and when I did have a product issue, they made it easy to return to be repaired. Nick was a huge help.
Response from Dogtra· Aug 16, 2023
Thank you for the feedback! So happy to hear you were pleased with our service. I'll pass the kudo's along to Nick.
Jen M.
Posted
I love DOGTRA! Been using this product a long time and highly recommend.
Response from Dogtra· Aug 15, 2023
Thanks so much Jen! So glad you are happy with our product. If you need anything in the future, please don't hesitate to reach out.
Jose M. S.
Posted
DOGTRA is a industry leading brand, that I can proudly say I’ve been using for 7 years strong. Incredibly reliable, used my many government agencies as well as private sector. Great, fast and reliable costumer service. Everyone there is very helpful, and understanding. A huge special thanks to Nick.
Response from Dogtra· Aug 10, 2023
Thank you for your stellar review! We really appreciate the positive feedback, and as always, we are here if you ever need anything. I will pass your appreciation on to Nick!
Debbie G.
Posted
Recieved a damaged bark collar. I called for support, and was met with frustration and blamed for charging too long? My charger was broken so I kept trying to charge and wiggle the connection. He was frustrated trying to touble shoot with me, he then raised his voice and gave me a rude tone saying I must have damaged the charger. I called just after the 30 days and he told me I had 30 days and that was plenty of time to check out the product. I called back and spoke with another rep who was equally unhelpful. I paid almost 200 and I need to ship it there and have to pay for shipping back. I have no other options. Wish I never bought because of the customer service.
Response from Dogtra· Aug 16, 2023
Hi Debbie, I am auditing our Trustpilot reviews and I see that no one replied to this review, and I am so sorry about that. My name is Kari and I am the new Customer Service Manager here at Dogtra. My goal is to not have reviews like yours, but to provide stellar customer support! I am unsure what ended up happening here, but if there is anything I can help you with, please let me know. I apologize for your experience with us and hope to get the opportunity to serve you again.
