CW
Posted
Counterfeit eyewear. Illegal business practices.
Counterfeit eyewear. False advertising. Illegal business practices. I cannot believe this company is still operating. I purchased some eye glass frames and when they arrived I discovered (obvious to even the least informed) that they were $0.50 counterfeits. I requested a return and was told I would have to pay $10 for shipping and also have to pay a $20 restock fee. The company makes money off of fleecing people for returns after the customer discovers they're counterfeit. They need to be shut down.
Response from DesignerOptics.com· Oct 20, 2022
Hi! Please take our apologies for the misunderstandings. Allow us to explain: All frames sold on DesignerOptics.com are 100% authentic, brand new, with original packaging. Everything we sell we buy directly from the manufacturers. When you receive a product and don't like you may return them for refund. For more details on our return policy see link below. Returns designeroptics.com Please note: We charge restocking fee only if the item is shipped back to us damaged or 3 or more frames purchased are returned. We appreciate your understanding in this regard. If you will provide us with information on your order, we can work with you. If there's anything else, we can do to assist you please email to [email protected] or call us at 718-412-0407. Be assured that you have our attention, and we strive to provide you best customer services.