DesignerOptics.comReviews of designeroptics.com

Excellent communication, they have a phone line and they don't feed you a load of bs.. high end raybans delivered within 3 days from NYC to CT at a very good price, absolutely authentic . Will buy another pair from them next time I am in the tri state area.

Order number sy709844 stanleybridgewater Adidas Eyeglasses with blue tint, you guys exceeded my Expectations. Thank you very much. I am very well pleased, great job

I had a real bad experience in my attempt to purchase prescription eyeglasses from Designer Optics. I’ve not ever used the Internet to purchase eyeglasses and had reservations about doing so. I wish I had listened to my apprehension. This is the type of purchase a consumer needs to obtain through a trusted local ophthalmologist or optometrist and an optician who can provide the requisite personalized measurements and fitting. Don’t make the mistake I made. Here’s the summary of my experience with Designer Optics: 1) The vision quality with the eyeglasses I received was terribly blurry. The eyeglasses were un-usable. 2) The website says, “ships within 1 to 7 days”. After placing my order on 5/23/24 and making multiple follow-up calls, I received the glasses over a month later. 3) Shipping-related costs were exceptionally high which diminished the savings associated with the purchase. 4) I requested an invoice from Designer Optics twice via email and once via phone call. I never received the invoice I requested. 5) I spent $556.05 at Designer Optics for my frames, lenses, and shipping-related costs and received a refund of $223.98. 6) It took weeks and multiple outreach contacts with Designer Optics for me to receive my refund. Do yourself a huge favor and get your eyeglasses through a trusted local ophthalmologist or optometrist and an optician, not through the Internet. Read on if you want more details regarding my experience with Designer Optics. My eyeglass prescription was written by my ophthalmologist. I entered the corresponding numbers from that prescription into Designer Optics website and attached a scanned copy. I received no contact from Designer Optics concerning the information provided. After receiving the glasses I ordered from Designer Optics, the vision quality was so poor that it led me to visit a local optician who explained that the vertical height measurement from the bottom of the frames to the center of my pupil is a critical measurement for bi-focals. (I obviously didn’t have possession of the frames from Designer Optics at the time I placed my order.) Interestingly, the local optician used the original prescription from my ophthalmologist, took measurements, and the eyeglasses she built provide great clarity AND I had possession of these new glasses within a week. Lesson learned. The Designer Optics website says, “ships within 1 to 7 days” and their subsequent email order confirmation says, “free shipping 7 to 10 business days”. It took over a month to receive the glasses and my shipping-related costs totaled $57.01 (which included their mandatory insurance coverage). It clearly was not free. Designer Optics’ policy is to refund just 80% of the cost of the frames and none of the cost of the lenses. Buyer beware! As you can see, my eyeglass order was a costly mistake – one I will never make again. Interesting stat I found on the Internet…A customer who is dissatisfied will tell between 9-15 people about their experience, with over one in ten telling 20 people about their bad experience.

Absolutely worst customer service. They took my order and my money and then nothing. After weeks of me emailing amd asking for updates they finally told me the glasses were discontinued. They didn't have the decently to be on top of this or be responsive. The company has tried to adjust it's story (below) by saying it responded to me. It responded AFTER I demanded an update when there was no delivery. Then again when there was still no action. It never took the initiative to inform me the items were, first delayed, then unavailable, hence my frustration and review. Their email (which they posted below) was only sent after I sent multiple emails asking for updates.

Don't buy anything from DesignerOptics.com sent me just a frame, not the product I had purchased from them. They didn't refund me the total amount I had paid.

I will NEVER order from them again and I haven’t even gotten my order yet. They emailed me telling me the glasses I wanted previously are back in stock. I ordered immediately on June 14th. Said it will ship in 1 to 3 business days. I have not received my glasses yet. I haven’t received any updates. They send many emails and texts about deals but nothing about my order. I sent an email asking for an update. Days went by with no reply. I called and got someone and wasn’t given a clear answer. I ordered 2 pair of Tom Fords from another website with prescription, progressive and transition lenses. I got them in my hand 7 days flat from the date I ordered. They gave me an update every step of the way. I will definitely stick with them. I do not recommend designer optics at all!!!

I received my glasses less than two weeks after placing the order. The prescription is perfect and the price was really good. The only minor issue I had was with a lack of status updates through their web site after the order was placed. I did email customer service, however, and they responded very promptly. This is also my first pair of glasses with Transitions lenses and I'm really liking them. Overall, I couldn't be happier. Thank you, Designer Optics!

OK, had a (MINOR) issue in the beginning, customer service responded within minutes and after we emailed back and forth it was resolved immediately. BEST price on the internet by no less than 30%, I don't understand how they can sell Versace sunglasses at this price, cheapest I seen in stock was $305.00. NOW, shipping took forever, but with excellent customer service and that price, I'm satisfied.