Excellent
344 reviews
Desert Financial Credit UnionHonesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Tesla
Posted
The website was a bit buggy but I went in person got it sorted out and even got my partner an account. No issues since.
Response from Desert Financial Credit Union· Jun 3, 2025
We're happy to hear that you were able to resolve the website issues in person and create an account for your partner. We appreciate your feedback!
Michelle
Posted
Excellent customer service, wonderful location.
Response from Desert Financial Credit Union· Jun 3, 2025
We're happy you enjoyed the location and our service. Thanks for the 5-star review, Michelle!
William
Posted
For the past 10 years, I’ve banked with USAA, but since moving to the city, I have decided that I wanted to bank at a physical location. USAA does not offer that. Many people in town recommended that I open an account with Desert financial. When I got to the branch, the front desk associate promptly got me checked in so that I could open a checking and savings account. The banker who helped me open my account was very nice and helpful. She explained to me the benefits of banking with a credit union and the history of the business. The customer service that I received was phenomenal. USAA has terrible customer service, but desert financial has definitely blown them out of the park. I’m excited to bank with Desert financial.
Response from Desert Financial Credit Union· Jun 3, 2025
We're happy you enjoyed your experience opening accounts with us, William! We appreciate you sharing your feedback regarding the service you received. We're excited to have you as a member!
Theresa
Posted
Knowledgeable staff. Would have preferred receiving something in writing relating to free ATM locations.
Response from Desert Financial Credit Union· Jun 3, 2025
We're glad you found our team knowledgeable. We apologize for not providing written information about free ATM locations and will consider how to provide this better in the future. Thanks for your feedback, Theresa!
Kyle
Posted
The service is good.The only thing IS I wish they would approve me for a credit card.That way.I can build my credit or help me with a financial loan.So I could start a business
Response from Desert Financial Credit Union· May 30, 2025
Thank you for the kind words about our service, Kyle! We’re glad to hear you’ve had a positive experience overall. We understand how important building credit and accessing financial support can be, especially when you're working toward personal or business goals. We truly appreciate you sharing this with us and will keep your feedback in mind as we look for ways to better support our members' journeys.
Shenell
Posted
" Love Desert Financial, makes my life with online banking so much easier to navigate with my accounts..
Response from Desert Financial Credit Union· May 27, 2025
We're happy to hear that our online banking simplifies managing your accounts. Thanks for your positive feedback!
Michael
Posted
Customer service was excellent and the banker was very knowledgeable and helpful with assisting me in the right direction
Response from Desert Financial Credit Union· May 28, 2025
Thank you for the 5-star review, Michael! We appreciate you sharing your feedback with us.
Brandi D.
Posted
Easier than I expected
Response from Desert Financial Credit Union· May 28, 2025
We're glad your experience was easier than you expected, Brandi! Thanks for choosing Desert Financial.
