Excellent
344 reviews
Desert Financial Credit UnionHonesty, pricing, process and quality scores appear once 5 customers have rated them.
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Desert Financial Credit Union (desertfinancial.com) has 344 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
344 approved reviews, newest moderated first
Alfonso A.
Posted
When my family and I opened our account here at Desert Financial Kayla made it so smooth and explained everything in detail and very patient with us. We look forward to doing business.
Response from Desert Financial Credit Union· Oct 22, 2025
We're happy to hear that opening your account was a smooth process. We appreciate your kind words and are glad our team member was patient and thorough. Thanks for the 5 stars!
Cynthia R.
Posted
I was able to get information about opening account and which type was best for my needs quickly. The rep was very kind and helpful.
Response from Desert Financial Credit Union· Oct 22, 2025
Thanks for the 5 stars, Cynthia! We appreciate you taking the time to share your experience with us.
Brad T.
Posted
Friendly, knowledgable staff, glad we switched our accounts!
Response from Desert Financial Credit Union· Oct 16, 2025
We're glad you switched accounts and found our team helpful and informed. Thank you for your positive feedback, Brad. It means a lot to us!
Corey P.
Posted
I wish I could give 10 stars out of 5 stars. I had a frustrating and crazy experience many months ago. I applied for a HELOC on an investment property I own free and clear with SOFI. 1.I was not able to talk to a person over the phone. I only communicated by email. 2. The required documentation was more than any first mortgage I have applied for. Because I couldn't get answers to questions, I worked on the application for months. 3. Finally when it came time to sign paperwork, I discovered over $4k in up front costs. This is a HELOC. I gave up in frustration. A few months later, today, I called Desert Financial Credit Union. They took the whole application over the phone the same day with a live person in under an hour. ZERO! up front costs. And a lower interest rate. This is a shocking experience. It would be like having 2 gas stations on your street. One has gas for $20 a gallon and a line around the block and no humans working there. On the other side of the street is a station without lines and $3 a gallon and humans working there.
Response from Desert Financial Credit Union· Oct 22, 2025
Thanks so much for the thoughtful review, Corey! We appreciate the 5-star review.
David
Posted
Set up the account online. Real easy phone app for everyday banking.
Response from Desert Financial Credit Union· Oct 16, 2025
We're happy to hear that setting up your account online was easy, and we appreciate your feedback on our app! Thanks for the 5 stars, David!
Sarina S.
Posted
Well, Bank will be able to function much better if they don’t share network with scammers. To begin with I have no option to reply properly and I am replying in original message - need improvement, right. I received multiple security codes because I wasn’t able to log in. I don’t get paid for having you being promoted but will keep an eye on my account. Sarina Starfish
Response from Desert Financial Credit Union· Oct 9, 2025
Hi Sarina, thank you for sharing your feedback with us. If there's anything specific you'd like to share about your experience or if you have any suggestions on how we can improve, please feel free to give us a call at 602-433-7000.
Jose gabriel Cruz G.
Posted
Customer service time response
Response from Desert Financial Credit Union· Oct 9, 2025
Thanks for the 5-star review, Jose!
Roy
Posted
Outstanding! Called in for some assistance in setting up auto-pay for my car loan. Rep was courteous, professional, and treated me like a valued customer even though I am brand new. Thank You!
Response from Desert Financial Credit Union· Oct 2, 2025
We're happy to hear that the auto-pay setup assistance was helpful! It's great to know that our team member was courteous and professional, making you feel valued as a new member. Thank you for your positive feedback, and welcome to Desert Financial!
